Tech Genius Help Desk Engineer

At Vantage Towers, we're on a mission to power Europe's sustainable digital transformation. As a leading tower company, we're ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you'll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork.

If you're ready to take responsibility and shape the future of telco infrastructure with us, then let's level up in your career and reach the top – together.

Your contribution:

• You are responsible for the
  diagnosis and resolution of technical problems
  related to Windows operating systems, Cloud services, and Microsoft Azure
• You answer questions regarding Microsoft 365 services, ensuring a
  smooth user experience
  and resolving all associated issues
• You support users with the
  setup and troubleshooting of Multi-Factor Authentication
  to ensure secure access to company resources
• You
  troubleshoot mobile phone issues, including software updates
  , configuration, and connectivity problems
• You resolve
  hardware issues
  on computer equipment, performing repairs or coordinating warranty services with vendors
• You
  troubleshoot Wi-Fi and network connectivity issues
  , ensuring stable internet access for all users
• You manage user identities and access permissions
  , and resolve related issues to maintain security protocols.

What makes you stand out:

• Vocational training in the IT field
  and at least
  2 years of professional experience
  in an IT support function, which includes direct user support and management of daily IT operations
• Relevant
  certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Cisco Certified Network Associate (CCNA)
  , demonstrating a foundational understanding of IT principles and procedures
• Hands-on experience with platforms such as SalesForce, ServiceNow, Affectli, AWS, GCP, and Office365
  to ensure immediate effectiveness in the role
• Experience in dealing with
  Agentic AI
  is desirable
• Practical
  experience in providing technical support
  , sharing valuable insights, and improving the user experience with various computer devices and tools
• Proven ability to diagnose and troubleshoot
  complex technical problems
  and offer rapid and effective solutions
• Fluent German and English
  skills in both spoken and written form (C1) are a must

What we offer:

• A
  diverse, multicultural setup
  based on our values – accountability, respect, teamwork, and trust – and the unique opportunity to
  shape
  the
  organisation
• An
  attractive salary package
• Maximum flexibility
  : With Full-Flex Office, you can freely decide how you'll work upon agreement with your manager. You can even
  work from other EU countries
  for up to 20 days per year.
• Free
  home office equipment
  : In addition to a laptop and mobile phone, we provide a monitor, keyboard, mouse, headset and desk chair
• Full-Flex credit:
  discount
  on
  private internet costs
  and
  mobile products
• A total of
  30 days in holidays
  with the option of
  10 additional days
  against salary waiver
• Support during
  parental leave
  to have the best work-life balance possible
• Extensive
  learning opportunities
  and
  individual support
  for your professional and personal development
• A subsidized
  company pension scheme
  ,
  bike and car leasing
  , fitness and health offers, access to corporate benefits, international
  career opportunities
  , exchange possibilities, insurance for company conditions and many more ...

Interested? Send us your
CV
with your
desired salary
. Depending on the role, we generally invite you to two rounds of interviews before you receive your offer.

Not the right match? We have plenty of other opportunities to choose from in this department
here
.