desktop engineer

At DIGITALL we don't just deliver technology – we deliver the future We are explorers, knowledge-hunters, tech geeks, problem solvers and game changers who want to inspire and be inspired. Our DIGITALL people are always one step forward: working with top-notch technologies, creating innovations ahead of the market trends, sharing the passion for discovering better ways.

As a human-centric organization, our teams are built on mutual respect and open communication, allowing everyone to be authentic, express ideas and unleash their potential. We are proud of our DIGITALL bright minds and never stop developing their skills to keep pushing boundaries together and do what we love.

DIGITALL operates globally with a team of 1300 experts in 16 locations across 8 countries.

• Proven experience as a seasoned Systems Administrator of Windows 11 client/server and Microsoft 365 SaaS solution and applications such as Word, Excel, PowerPoint, Outlook, OneDrive, Viva, Teams and Cisco WebEx to maintain stable and effective desktop platform.
• Experience with Windows debugging, scripting (PowerShell) is a must.
• Broad understanding of operating systems, their basic construct and main characteristics. In-depth Windows experience along with Microsoft Graph calls is a must.
• Strong familiarity with systems administration disciplines like capacity planning, performance analysis, troubleshooting, trend analysis, etc. in enterprise environments.
• Implementation of procedures-based solutions to support and monitor the effective operations of an element(s) of the infrastructure.
• Broad understanding of network models and protocols is a plus.
• Good understanding of Microsoft Active Directory/Entra ID administration, as it relates to supporting Group Policies, Configuration Profiles and login scripts.
• Perform troubleshooting for incidents that require software and network forensic analysis, driver crashes in close collaboration with other ITS client services teams.
• Ensure that Bank policies, procedures and standards are followed.
• Knowledge of scripting using Visual Studio .Net, VBScript, PowerShell, WMI & ADSI with VB/J script
• Good understanding of internet protocols (TCP/IP, DNS, LDAP, XML), Windows Networks (Active Directory, WINS, NETBIOS, NDIS), and Network Security.
• Document detailed incident & problem analysis for major system disruptions.

• BS or undergraduate degree in computer science/engineering with proven experience directly related to information security, computer Engineering/Systems or MIS.
• Minimum 5 years of related experience related to desktop OS platform engineering and proven experience with installation, configuration, operational support and in-depth troubleshooting of following products:
• Windows 11 OSD/OEM RTP (Ready Image To Provision) (Operating System Deployment)
• Windows Kernel level debugging, Automation of tasks using PowerShell scripting and C#
• SCCM/Intune for Windows
• Microsoft 365 Suite.
• Modern Browsers like Edge/Chrome
• Entra ID / Active Directory User & Computer Management and GPOs
• Splunk or other event log collection and analysis
• Strong communication skills in English (written and oral).
• Certification in ITIL V3 Foundation in Service Management is a plus.
• Experience with developing, implementing, and leading adoption of ITIL and Safe Agile best practices in project, service and infrastructure management is desirable.
• Flexibility to work in close coordination with on-site and offshore teams, as well as support end-users across the globe.
• Willing to work in R&D activities and provide technical leadership on projects.

All applications will be treated in strict confidentiality

Please note that only shortlisted candidates will be invited to an interview