Customer Service Representative

vor 1 Woche


Berlin, Berlin, Deutschland iXceed Solutions Vollzeit 30.000 € - 50.000 € pro Jahr
  • Skills – Banking ops , experience in each banking steps, clear on concepts like of power of attorney along with regulatory experience.

Customer Service roles

Berlin, Germany

12 months contract

Hybrid

German is mandatory for both roles, and they will accept B1 and higher German communication proficiency

CSA – Daily Banking (4 )

  • 1+ year experience in any customer support role
  • Mon – Sat : 8am – 8pm (two shifts) – ex: 8-4 MTW and 12-8 TFS based on customer volumes
  • Shift rotation every 3 weeks
  • German
  • Phone / Email / Chat
  • Interview – one 90 minutes (45 minutes interview + 3 case studies) / with Business and Recruitment panel

CSA – Banking Ops (8 )

  • 1 – 3 years' experience
  • Manage issues via email on ticketing system (no calls)
  • Interaction with internal teams like Fraud, KYC, etc.
  • Interview – 3 interviews 45 minutes each (client will reconsider interviews and durations)

  • Location

  • Germany - Berlin
  • Hybrid model initially: 3 days from client office + 2 / 3 days WFH
  • WFH : laptops, headsets will be provided; internet not provided


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