German Speaking Airline Customer Advisor

vor 5 Stunden

Köln, Nordrhein-Westfalen, Deutschland Cbtalents Vollzeit


Location: Malta (On-Site)
Employment type: Full-time
Language Requirements: German C2 and English B2

Position: German Speaking Airline Support Agent

Description:
Are you passionate about helping others and ready to take your career to new heights? We are looking for enthusiastic German Speaking Airline Support Agents to join a leading team in the airline industry. In this role, you will assist customers with a variety of queries related to airline services, providing exceptional support via phone, social media, chat, and email.

Purpose of the Role:
As a German Speaking Airline Support Agent, you will be responsible for ensuring customers have a smooth and positive experience by answering their questions, resolving issues, and providing helpful solutions. This is an ideal opportunity for those seeking stability, professional growth, and a dynamic work environment.

Key Responsibilities:

  • Assist customers with queries related to airline services via multiple communication channels.
  • Provide accurate and efficient solutions to customers' inquiries.
  • Maintain a positive and professional attitude when dealing with customer requests.
  • Collaborate with team members to improve service quality and share knowledge.

Requirements:

  • Native level of German (C2) and fluent in English (B2).
  • Excellent communication, writing, and listening skills.
  • A proactive attitude and ability to work independently.
  • Computer literacy (ECDL certification is a plus).
  • Prior experience in customer service is required.
  • Availability to work on a rotating schedule from Monday to Sunday.

Why You'll Love It Here:

  • Full-time position with career progression opportunities.
  • Comprehensive training to help you succeed in your role.
  • Health insurance after 6 months of employment.
  • Mobile schemes and gym packages to promote work-life balance.
  • On-site canteen serving healthy and affordable meals.
  • Monthly events and incentives to reward performance.
  • Free on-site parking and staff discounts at over 50 local businesses.
  • A supportive, multicultural work environment offering ongoing personal and professional development.

This is your opportunity to join a growing international team and be part of an exciting journey in the airline industry. If you're looking for a stable, rewarding role with room to grow, this is the job for you

Please upload your CV in English, don't miss this opportunity and apply now


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