German Speaking Onboarding Account Manager in Barcelona

We're expanding our Barcelona team and seeking professionals to support an innovative
Digital Marketing Ads
solution that helps companies scale globally.

This position is ideal for someone with strong knowledge of the German market who enjoys collaborating with fast-growing businesses, from startups to future unicorns. Your role will be to guide new clients through onboarding, drive adoption, reduce churn, and identify growth opportunities.

Core Responsibilities
As an onboarding specialist and account manager, you'll act as the first trusted partner for clients while also driving business growth. Daily tasks include:

• Making outbound calls to introduce and sell Google Ads solutions.
• Gaining a clear understanding of each client's business goals to offer customized strategies.
• Designing and launching strategic PPC campaigns that deliver quick wins and sustainable results.
• Encouraging increased ad spend and upselling complementary services.
• Updating and maintaining a complete customer database.
• Handling a high number of client interactions each day via phone.

Qualifications

• Bachelor's degree required (Master's in Marketing/Communications preferred).
• Native-level fluency in German and English (C2).
• 2+ years of experience in sales or marketing, ideally in client-facing roles.
• Ability to work independently and achieve strong results consistently.
• Skilled in customer relationship management and CRM optimization.
• Comfortable using AI-driven tools to tailor client outreach.
• Excellent communication skills—both verbal and written—with the ability to simplify complex topics.
• Self-motivated, goal-oriented, and confident in approach.
• Strong teamwork skills while also capable of working autonomously.
• Commercial awareness and analytical skills to support data-driven decisions.
• Experience in competitor analysis and trend evaluation.
• Customer-first mindset with a focus on quality service.

German Market Expertise

• Business Insight: Deep understanding of German business culture and practices.
• Strategic Targeting: Ability to identify high-growth companies.
• Problem-Solving: Strong skills for handling complex challenges.
• Data Analysis: Interpreting client and market insights to guide strategy.
• Relationship Management: Building trust with key stakeholders.
• Cultural Awareness: Navigating etiquette and nuances to establish credibility.
• Stakeholder Navigation: Managing multiple decision-makers effectively.
• Industry Knowledge: Understanding Germany's digital marketing environment and positioning Google Ads accordingly.
• Advanced Client Queries: Confidently responding to ROI and platform integration questions.
• Compliance Knowledge: Familiarity with GDPR and privacy standards to ensure compliant strategies.

Additional Competencies

• Process Improvement: Streamlining workflows for efficiency and quality.
• Collaboration: Effective teamwork and knowledge-sharing.
• Strong Communication: Clear and persuasive across multiple channels.
• Emotional Intelligence: Building rapport through empathy and awareness.
• Open Perspective: Welcoming new and diverse ideas.
• Critical Reasoning: Making informed, data-based decisions.
• Solution Focus: Approaching challenges with practical, results-driven solutions.
• Entrepreneurial Thinking: Bringing creativity, initiative, and adaptability.

Benefits

• Work Setup: Hybrid schedule (2 office days, 3 remote days in Barcelona).
• Relocation Support: Flight to Barcelona plus provided housing.
• Healthcare: Comprehensive private health insurance.
• Learning Opportunities: Ongoing professional training and certifications.
• Career Progression: Structured growth path with coaching and mentorship.
• Team Environment: Fun, supportive workplace with contests and dynamic culture.
• Office Location: World Trade Center, Barcelona—an inspiring workspace by the sea.