Strategic Operations Manager

To further promote digital health protection and provide even more people with access to meaningful preventive care, we are expanding our Strategic Operations Team. We are therefore looking for a Strategic Operations (Senior) Manager (m/f/d) with a weekly working time of 40 hours (Monday to Friday).

You should ideally live in the Berlin/Brandenburg area.

As Strategic Operations (Senior) Manager, you will play a key role in driving organisational efficiency and strategic execution within the Operations department. Reporting directly to the COO, you act as a bridge between business strategy, product development, and operational execution.

Your focus is on ensuring that strategic initiatives are translated into actionable plans and delivered effectively, while continuously improving processes, performance, and collaboration across teams. The role combines strategic project management, data-informed decision-making, and close collaboration with Product, Engineering, and Operations teams. You will also be responsible for managing an Operations Data Analyst.

Strategic Planning & Execution

• Translate strategic priorities into actionable plans with clear KPIs and measurable outcomes
• Monitor progress and ensure reliable execution aligned with Operations objectives
• Drive cross-functional initiatives, especially in collaboration with Product and Engineering

Project Management

• Plan, coordinate, and deliver strategic and operational projects end-to-end
• Ensure projects are delivered on time, within scope, and within budget
• Maintain transparency on progress and manage changes effectively

Data-Informed Insights & Performance Monitoring

• Manage and support an Operations Data Analyst
• Use data and reporting tools to identify trends, support decision-making, and measure performance
• Define and track metrics to evaluate product features and operational improvements
• Regularly review performance data and recommend optimisation measures

Innovation & Continuous Improvement

• Design and implement processes that foster innovation and continuous improvement
• Support the adoption of new technologies, including AI and automation, to improve efficiency and decision-making
• Identify opportunities to streamline operations through automation and improved workflows

Product & Engineering Collaboration

• Act as a liaison between Operations (especially Customer Support and Claims) and Product & Engineering teams
• Support operations strategy with market research, competitive analysis, and operational feasibility assessments

Upskilling & Workforce Development

• Ensure Operations teams are equipped to work effectively with new product features
• Occasionally develop or support training initiatives on new (insurance) product features and best practices
• Occasionally facilitate workshops or alignment meetings

Stakeholder Communication

• Ensure clear communication and alignment across departments
• Occasionally prepare executive-level presentations, reports, and recommendations
• Support transparent stakeholder updates on progress and key changes

Requirements

• Bachelor's or Master's degree, or equivalent professional experience
• 4+ years of experience in strategic operations, business analysis, or product management
  or 2+ years of experience in consulting
• Proven experience managing cross-functional projects with measurable outcomes
• Strong analytical and problem-solving skills
• Excellent communication and stakeholder management skills
• Ability to work independently and take ownership
• Strong project management capabilities
• Comfort working with data and deriving actionable insights
• Familiarity with agile methodologies and product development processes is a plus
• Interest in emerging technologies such as AI and automation
• Fluency in English and German

Benefits

 Salary & Vacation

• Attractive fixed salary
• Start with 28 vacation days, with an increase every two years (capped at 30 days)
• Holidays on December 24th and 31st

 Mobility & Flexibility

• Choice between a free Swapfiets bike, BVG ticket ("Umweltticket") or subsidized Deutschlandticket
• Hybrid work model (home office or Berlin-Mitte office)
• Work abroad in the EU for up to 60 days

 Health

• Free coaching sessions with
• Free access to our products: dentolo, petolo or vitolo

 Development

• Learning budget starting from 750 € per year
• Regular 360-degree feedback

 And much more…

• Legendary summer and winter parties
• Regular team events
• Corporate Benefits platform discounts
• Two Community Days per year
• Pet-friendly office

Sounds like the perfect job for you?
We look forward to receiving your application and getting to know you

Founded in 2015, getolo GmbH is an innovative and award-winning InsurTech company that offers comprehensive supplementary insurance plans in the areas of dental, pet health and liability, as well as health add-on coverage. Under the brands dentolo, petolo, and vitolo, we serve over 200,000 customers in Germany, providing digital and hassle-free protection that integrates seamlessly into everyday life.

getolo is part of the Zurich Group Germany and a partner of DA Direkt.

getolo is an equal opportunity and diversity employer.
We focus solely on experience and motivation and treat all applications equally.

Contact:
getolo Recruiting Team