Customer Success Executive

About the Job:

The Red Hat Customer Success team is looking for an experienced Enterprise Customer Success Executive to join us in Germany (remote or hybrid position, but preferably in the area around Frankfurt or Stuttgart).

In this role, you will serve as a trusted advisor to SAP by helping them achieve success with Red Hat and maximizing the value realized from Red Hat product subscriptions and services. You will be critical to the long ­term success of Red Hat's offerings and be responsible for the identification of new opportunities as well as the onboarding, adoption, advocacy, retention, and growth of the customer account you support. Your ultimate goal will be to cultivate excellent customer relationships and boost value realization for SAP's Red Hat product investments. You'll need a good foundation of technical and software industry knowledge. 

What you will do:

• Establish a trusted advisor relationship with key customer stakeholders, define and deliver a customer success and adoption strategy which aligns Red Hat's activities to SAP's business goals

• Apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications

• Orchestrate design & discovery sessions to build plans for implementing solutions in line with customer business goals

• Be the Voice of the Customer; share insights and best practices, and connect with Engineering and Product teams to remove blockers

• Assess the customer knowledge of Red Hat's products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.

• Meet or exceed assigned growth and revenue targets

• Lead, coordinate, influence, and focus organizational energy across Red Hat's departments and partner teams to deliver on the customer success strategy and to handle issues impacting the customer's success

What you will bring:

• 7+ years of experience working in an enterprise software environment as a Software Sales, Customer Success Executive or technical advisor with focus on business development 

• Demonstrated knowledge of the SAP domain that enables the development of a well-defined vision and strategy

• Substantial customer success experience, experience advocating for customers and ability to foster and cultivate relationships with strategic customers and partners 

• Industry transformation vision and the ability to explain technical topics

• Experience with technical project planning and execution management

• Ability to independently deliver consultative type customer facing engagements

• Practical knowledge of DevOps and agile concepts, application development and deployment tools

• Practical experience of one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage

• Proficiency in articulating the business value associated with Red Hat (or related) products and solutions, with a demonstrated ability to guide these discussions with customers

• Solid understanding of the open-source development model and open-source software solutions like cloud computing, common enterprise software applications, and DevOps 

• Experience executing change management within software development teams or enterprise organizations

• Outstanding communication skills (fluent in German and English) to lead on­site and virtual strategic business reviews highlighting aspects of customer success, with stakeholders ranging from individual contributors to executive leadership 

• Willingness to travel/ be onsite at the customer location up to 50%

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About Red Hat

Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
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