Support Engineer(German-B2)
vor 7 Stunden
Location :
Varel/Bremen , Germany
Role Overview:
We are seeking an experienced
L1.5 Support Engineer
to provide end-to-end support for
CAD/CAM systems, telecom tower infrastructure, and network-related issues
in a manufacturing or aerospace environment. The ideal candidate will have hands-on experience with
legacy plant floor systems
,
MES
, and
SAP
, and will work closely with third-party vendors to ensure uninterrupted operations.
Key Responsibilities:
- Provide L1.5 technical support for
CAD/CAM applications
,
telecom tower systems
, and
infrastructure networks
.
- Manage
incident resolution
through
ServiceNow
or equivalent ITSM tools.
- Troubleshoot and resolve high-volume incidents related to
MES
,
SAP
, and
legacy manufacturing systems
.
- Coordinate with
third-party vendors
to ensure timely resolution of hardware and network issues.
- Support and maintain
plant floor systems
and legacy enterprise platforms (EPP).
- Document incidents, resolutions, and standard procedures to improve operational efficiency.
- Collaborate with cross-functional IT and engineering teams to ensure system stability and performance.
Preferred Experience:
- Prior experience in
manufacturing
or
aerospace
domains.
- Familiarity with
industrial IT
,
shop-floor integration
, and
legacy system environments
.
- Strong understanding of
infrastructure networks
,
telecom support
, and
vendor coordination
.
- Experience in
MES
,
SAP
, and
CAD/CAM
application support.
Qualifications:
- German language proficiency (B2 or higher)
.
- Strong analytical and communication skills.
- Flexible and proactive approach to problem-solving in a production environment.
-
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