Communications Officer

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

• Internal Communication: Facilitating effective, timely, and transparent flow of information between management and employees to strengthen engagement, alignment, and organizational culture.

• External Communication: Enhancing NBC Bank's brand visibility through proactive media relations, public relations, and stakeholder engagement, while protecting the bank's image and reputation.

• Environmental Monitoring & Issues Management: Identifying, analyzing, and advising on key developments (political, regulatory, economic, social) that may impact the bank's operations and strategic objectives.

Job Description​

Business Management – 40%

• Develop and implement integrated communication strategies to increase awareness of NBC's brand, products, services, and business priorities across internal and external audiences.

• Develop and deliver internal communication plans that reinforce company values, strengthen culture, and promote transparency.

• Develop and execute external communication strategies that safeguard and enhance NBC Bank's corporate image and reputation.

• Work collaboratively with Business Units and leadership teams to create consistent, targeted, and impactful communication messages.

• Support Business Units by driving communication awareness on products, policies, governance, business opportunities, and operational updates.

• Create high-quality corporate communication materials (articles, newsletters, bulletins, website content, press releases, speeches).

• Deliver an active social media and website management plan, ensuring timely, accurate, and engaging digital communication.

People Management and Development 20%

• Research and advise management on key business challenges, risks, trends, and environmental factors affecting business goals.

• Support internal capability development by providing communication guidance, coaching, and tools to business teams.

• Develop communication content for staff engagement platforms and programs (e.g., intranet, internal newsletters).

• Develop communication materials demonstrating the impact of NBC's CSI programs, ensuring effective visibility of community initiatives.

• Ensure personal continuous professional development by keeping abreast of new communication trends, technologies, and emerging best practices.

Customer Service Management 20%

• Manage NBC Bank's crisis communication plan, including early warning systems and response mechanisms.

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• Build and maintain strong public relations and media relations to enhance visibility and positive stakeholder perception.

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• Provide regular analysis and intelligence reports on government, political, legislative, and regulatory developments affecting the bank.

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• Support commercialization and communication of NBC Dodoma Marathon and its related properties each season.

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• Coordinate quarterly Town Halls with the CEO or designated senior executives to drive engagement and alignment.

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• Work with subsidiaries and product units to develop integrated communication and marketing strategies for both existing and new products/services.

Change Management 20%

• Support communication rollout for major organizational changes, including structural, technological, or process transformations.

• Communicate strategic changes to branch teams and ensure alignment on new targets, structures, or operating models.

• Comply with all corporate policies, procedures, and mandatory compliance training requirements.

• Drive adoption of new communication systems, tools, and processes across the business

Education and Experience Required

·       Bachelor's degree in communications, Public Relations, Journalism, Marketing, Economics, or related field.

·       Master's Degree in a related field is an added advantage.

·       Minimum of 3 years' experience in corporate communications, public relations, digital communications, or media.

·       Proficiency in Microsoft Office (Word, PowerPoint, Excel).

·       Experience working in financial services, corporate sector, or media is an added advantage.

Knowledge & Skills: (Maximum of 6) Competencies: (Maximum of 8 competencies)

·       Communication & Presentation Skills

·       Stakeholder Management

·       Customer Experience Orientation

·       External Market Awareness

·       Negotiation & Influencing Skills

·       Crisis and Issues Management

·       Performance Management & Delivery

·       Budget Awareness and Cost Management

Qualifications

Bachelor`s Degrees and Advanced Diplomas - Marketing, Creative and innovative thinking (Meets all of the requirements), Digital familiarity (Meets some of the requirements and would need further development), Effective communication - Basic (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, Marketing Management (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development)

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