Business Assistant
Vor 7 Tagen
We are hiring a reliable, proactive Business Assistant with a telecoms CSR background to support a US-based client in the telecommunications space.
This role is primarily administrative with very limited calls, focused on CRM updates, ticket creation, and client email communication.
We are looking for a female assistant with strong English, a bubbly personality, and a tech-savvy mindset who is comfortable working US business hours long-term.
Key Responsibilities:
- Provide day-to-day administrative and business support
- Update and maintain CRM records accurately
- Create and manage support tickets for telecom-related requests
- Send client email updates and follow-ups (minimal calls involved)
- Work with internal tools and portals used by telecom providers
- Maintain clean records using Google Sheets and Google Workspace
- Proactively flag issues, delays, or missing information
Candidate Requirements:
- At least 2+ years of experience working with US clients in a similar role
- Background as a CSR in telecoms or related industries
- Familiarity with AT&T environments (experience with the AT&T Alliance Portal is a strong advantage)
- Knowledge of Gemini or other AI tools
- Generally tech-savvy and AI-curious
- Strong written and spoken English communication
- Confident using Google Sheets, Docs, Gmail, and Drive
- Highly reliable attendance and ability to work independently from home
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