Customer Acceptance Manager

Your missions

The CAM Leader ensures full customer satisfaction during the Power Plant system delivery process and guarantees smooth, continuous operations within the CAM team. As the primary interface between the engine manufacturer, internal departments, and clients, the CAM Leader is accountable for technical coordination, customer relations, work package oversight, and team leadership.
 The role ensures compliance with contractual commitments, quality standards, airworthiness requirements, and operational performance targets.

Key Responsibilities 

 Customer Relationship & Acceptance ActivitiesAct as the company's primary representative in front of the customer, ensuring a professional and trustworthy relationship.Lead customer reception activities during power plant delivery/Buy off phases.Organize, Prepare and facilitate customer meetings: Production Meetings, PRMs, TRMs, inspections, and technical reviews.Record, track, and close customer remarks in the QLB (Quality Logbook).Collaborate with different departments and partners to resolve QLB open points.Ensure timely invitations, schedule coordination, and preparation for all customer visits and acceptance phases.Perform inspections and checks by customer delegation when required.Ensure compliance with contractual requirements and customer expectations throughout delivery.Prepare and Send the Monthly Delivery note and get the validation with comments Work Package & Operational ManagementOversee operational execution of work packages with respect to scope, costs, safety, on time and quality.Monitor progress of activities and validate conformity of corrective actions.Ensure proper documentation, reporting, and traceability in internal tools and databases.Anticipate material, tooling, and PPE needs, coordinating with logistics and support functions.Align workforce capacity with workload and ensure operational efficiency.Immediately address deviations or scope discrepancies and escalate issues as needed.Support continuous improvement initiatives and participate in technical committees with internal stakeholders.Team Leadership & People ManagementLead and mentor CAMs and Backup CAMs, ensuring effective communication and alignment.Conduct daily SQCDPF meetings and weekly team meetings.Manage planning: working hours, absences, holidays, resource allocation.(via IT tools inside the company)Ensure team compliance with safety, health, environmental rules, including FOD prevention.Identify training needs and ensure team qualifications are up to date; coordinate with CAM Backup /Quality.Act as primary contact for staff concerns, performance issues, motivation, and conflict management.Enforce company policies and procedures, reporting deviations and applying corrective actions.Maintain a positive team culture focused on safety, quality, and customer orientation.Perform the annual interview meetings Perform the Trial period assessmentUpdate various tracking and reporting files (eg:- OTD/PQD KPI..)Reporting & CommunicationProvide regular reporting to management on activity status, customer remarks, team performance, resource needs, and operational risks.Ensure timely follow-up and closure of action items from customer and internal meetings.(NCR,CLAIM)Maintain and update WPM and CAM databases (SAP, documentation systems).Ensure transparent communication between customers, production teams, design office, and leadership.

Your profile

1. Education & Experience

Bachelor's degree in Aeronautical Engineering or equivalent.
 (Military aviation training is an advantage.)10–15 years of experience in an aeronautical environment (aircraft manufacturing, maintenance, flight operations, or delivery center experience preferred).Experience in customer-facing roles and team leadership.Intercultural competence and ability to work with international clients.

1. Technical Competencies

Deep knowledge of aircraft systems, structure, aerodynamics, flight mechanics, electrical systems, and cabin equipment.Strong understanding of aircraft production and delivery processes.Familiarity with internal and client procedures (OEM, authority, airline standards).Ability to read and interpret technical documents, work orders, and inspection checklists.Good IT skills; SAP knowledge is an advantage.

1. Soft Skills

Strong leadership and communication abilities.Negotiation skills and conflict resolution.Customer satisfaction mindset.Ability to work under pressure and manage complex technical topics.High sense of responsibility, transparency, and teamwork.

1. Languages

Fluent Technical English (mandatory).German and/or French are strong advantages.

Why join Derichebourg?

Elevate your career in a diverse and inclusive setting that celebrates differences. Join us and experience:

1. Positive Work Environment: Immerse yourself in a good and pleasant atmosphere that values diversity, fostering creativity and collaboration.
   
   
2. Dynamic Team Culture: Be part of a motivated and cooperative team that thrives on the strength of its multicultural dynamics, making every day a unique and enriching experience.
   
   
3. Seamless Integration: Our welcoming integration process ensures you feel at home from day one, embracing the richness of diverse backgrounds and perspectives.
   
   
4. HVV Proficard Contribution: Enjoy the convenience of a contribution towards your HVV Proficard, making your daily commute hassle-free in our vibrant, multicultural city.
   
   
5. Personal Development Support: Experience active promotion of your personal and professional growth in an environment where global perspectives open doors to new horizons.
   
   
6. Generous Time Off: Revel in 28 days of holidays per year and a flexible working time account, allowing you to appreciate cultural holidays and festivals that matter to you.
   
   
7. Financial Security: Secure your future with a company retirement savings plan, ensuring peace of mind as you plan for the years ahead in our globally minded organization.
   
   
8. Fitness Perks: We care about your well-being Benefit from our contribution to your gym membership fees, promoting a healthy and active lifestyle in our multicultural community.
   
   
9. Corporate Benefits: Unlock exclusive perks and discounts through our participation in the "Corporate Benefits" programme, enhancing your experience in a workplace that celebrates global perspectives.

Join us, where your career journey is complemented by a vibrant and supportive multicultural environment. Your success knows no boundaries

 Apply now and embrace a future full of opportunities on a global scale.

About us

DERICHEBOURG Aeronautics Services GmbH DERICHEBOURG Aeronautics Services Germany GmbH was founded in 2009 as the German subsidiary in aviation of the internationally successful DERICHEBOURG GROUP.
As a partner of clients such as the Airbus Group, we support our customers with expertise, proactivity and a strong service ethos. We are aviation professionals and assist our clients with various projects in all phases of an aircraft's life. Our company is characterised by a high level of expertise and experience and is characterised by an international corporate culture through its affiliation with its French parent company.

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