Technical Support Specialist

About DP World

Trade is the lifeblood of the global economy, creating
opportunities and improving the quality of life for people around
the world. DP World exists to make the world's trade flow better,
changing what's possible for the customers and communities we serve
globally.  

With a dedicated, diverse and professional team of more than
111,000 employees from 159 nationalities, spanning 77 countries on
six continents, DP World is pushing trade further and faster
towards a seamless supply chain that's fit for the future.

We're rapidly transforming and integrating our businesses --
Ports and Terminals, Marine Services, Logistics and Technology –
and uniting our global infrastructure with local expertise to
create stronger, more efficient end-to-end supply chain solutions
that can change the way the world trades.

What's more, we're reshaping the future by investing in
innovation. From intelligent delivery systems to automated
warehouse stacking, we're at the cutting edge of disruptive
technology, pushing the sector towards better ways to trade,
minimising disruptions from the factory floor to the customer's
door.

DP World is on a mission to transcend boundaries and bridge the
gap between all nations and cultures – not just in what we do but
also in how we behave.

We are dedicated to creating a culture where everyone feels
respected, supported, and empowered to reach their full potential.
We believe that embracing inclusion and diversity, drives
innovation and growth and helps us connect people, businesses, and
societies. Free minds and different perspectives are changing our
world, and together we can change what's possible.

The DP World family comprises of syncreon, Imperial and
P&O.  

How you will contribute

• End User Support: Provide first and second level support
  for all end device equipment, including laptops, desktops, mobile
  devices, printers, and barcode scanners.
• Diagnostic Support: Offer first and second level
  diagnostic support for the System and Network Engineering Teams and
  the Service Desk, supporting the plants with issues related to
  desktops, WAN, LAN, and servers. Capture and maintain site-specific
  network, server, and end device documentation.
• Documentation: Create and update work instructions for new
  tasks or as existing tasks evolve. Ensure all documentation is in
  the proper format and stored in the location identified by the TSS
  team lead.
• Global On-Call Support: Participate in the global support
  on-call rotation to support various geographic DP World plants. Be
  available for on-call support, answering calls promptly and
  connecting to the DP World network within 10 minutes of
  notification.
• Alert Monitoring: Monitor emails for alert notifications
  from the service desk and resolve or escalate issues as
  required.
• Change Management: Provide change management support
  during the weekend when on call.
• Process Adherence: Participate in, enforce, and follow DP
  World's change, incident, and problem management processes.
  Escalate issues to the Service Desk following predefined
  procedures.
• Security Compliance: Adhere to DP World's security
  processes, proactively identify security issues, and escalate these
  to the TSS team lead or appropriate manager. Follow DP World's
  purchasing processes, ensuring all IT equipment is properly tracked
  throughout the hardware lifecycle.
• Onsite Support: Provide onsite support for new site
  launches and server/network refreshes.
• Other Duties: Perform other duties as assigned.

• Education: A qualification in Computer
  Science or equivalent professional training and Attention to
  Detail: Solid attention to detail with the ability to create and
  document processes and procedures accurately.
• Communication Skills: Good verbal and
  written communication skills for effective interaction with
  internal IT colleagues, business leaders, and the external audit
  community.
• Work Environment: Ability to work in a
  busy environment with a positive approach while maintaining a high
  degree of confidentiality.
• Organizational Skills: Excellent
  organizational and problem-solving skills.
• Technical Knowledge: Strong understanding
  and working knowledge of desktop hardware, operating systems, and
  software.
• Networking and Server Knowledge: Good
  understanding of network systems and protocols, as well as server
  hardware and operating systems.

DP World offers exciting and challenging roles within a growing
international organization. We strive to hire and develop the right
people, locally and globally, stimulating personal growth and
self-development within an informal atmosphere. We offer a market
competitive compensation package