Information Technology Support Technician

vor 2 Wochen


Duisburg, Nordrhein-Westfalen, Deutschland Pomeroy Vollzeit 45.000 € - 55.000 € pro Jahr

We are seeking a dedicated
IT Support Technician
to join our team in
Duisburg.
Your responsibilities will include the installation of new systems, including networking setups, as well as diagnosing and resolving a variety of software and hardware issues. Your work will directly impact our clients ability to operate efficiently and effectively.

We value a proactive approach, and your role will involve not only addressing immediate technical concerns but also identifying opportunities to enhance and extend existing service agreements with clients.

Main Accountabilities:

  • Collaborates with clients to identify problems and develop effective technical solutions.
  • Responds to or escalate calls within given timeframes.
  • Performs installation and maintenance of client systems e.g. PCs, (mobile phones).
  • Develops and maintains client relationships, identifying opportunities to expand service agreements.
  • Assists in development of test and repair processes.
  • Liaises with help desks, support centers etc.
  • Performs trouble shooting and problem resolution.

Requirements and Qualifications:

  • 3 years of experience field service representative or similar role
  • Experience with managing and preserving technical equipment
  • Critical thinking and problem-solving skills
  • Team player with effective time-management skills.
  • Great interpersonal and communication skills
  • Accustomed to using mobile tools and applications

Additionally:

  • We offer a permanent contract after a probationary period of 6 months.

If you are a motivated professional ready to contribute to a dynamic and growing team, we encourage you to apply.



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