Office & Operations Manager

Position Summary

The office & operations manager position at UY Studio GmbH ensures a reliable and efficient operational flow across production, inventory, logistics, and order fulfillment, while delivering a consistently high-quality customer experience. Acting as a central interface between design, production partners, suppliers, shipping providers, and sales channels, this role ensures smooth day-to-day operations within budget and in line with UY's quality standards.

In parallel, the role leads customer service and supports the brand experience across digital and physical touchpoints. This includes managing customer inquiries and complaints, contributing to consistent brand presentation, acting as a shop representative when needed, and coordinating shop operations and staff. With a strong focus on operational excellence and process optimization, this role enables scalable growth without compromising UY's premium standards.

Key Responibilities

Responsible for
operational flow, logistics and customer service

Operationsmanagement, Supply Chain & Logistics

• Oversee and lead the day-to-day operations.
• Ensures smooth processes between design, production and sales within budget.
• Oversee production planning, supply chain, logistics and fulfillment.
• Manage inventory, warehousing, procurement and supplier relationships.
• Coordinate with external providers.
• Act as a main point of contact for suppliers and shipping partners.
• Optimize workflows and processes to support growth.
• Monitor quality control at all stages (materials, production, delivery).
• Maintain accurate and up to date documentation.
• Report regularly to the CEO/Board on progress and challenges.

Office Management, Customer Service & Experience, Shop Representitive

• Ensure brand presentation (showroom, communication, execution) reflects UY's vision.
• Handle customer inquiries/complaints/issues and ensure timely, professional responses.
• Support
  Marketing & Community Relations (B2C)
  to manage communication channels (social media, events, newsletters, etc.).
• Oversee invoicing, contracts, and bookkeeping preparation.
• Manage cost control and financial reporting.
• Monitor brand performance, market perception, feedback and competitor analysis.
• Act as a shop representative when needed. Welcome and assist customers in the physical store, providing exceptional product knowledge and brand experience.

What We Expact

As the brand is growing and goes through fast paced changes, the ideal candidate is:

• A self-starter with a high level of autonomy, flexibility, and resilience.
• Builds a strong and trust-based relationship with the current team.
• Acts as a brand ambassador, representing UY Studio's values and culture.
• Upholds brand identity as the "internal brand guardian" for values, culture and branding.
• Represents the company in public engagements and partnerships.
• Maintains and expands key partnerships and business opportunities.
• Supports community building through collaborations and events.
• Fluency in both spoken and written German and English is required.

Why This Role Is So Unique

• You are not just running operations, you are shaping how the company works.
• This role goes far beyond classic operations or customer service. You are responsible for building, structuring, and continuously improving the operational backbone of UY Studio, ensuring that creativity can scale into a reliable, premium business.
• A hands-on role at the heart of a growing brand.
• UY is expanding its presence across retail, e-commerce, B2B partnerships and national and international collaborations. You would play a central role in this growth journey.
• Where creativity meets operational excellence.
• You work hand in hand with the Founder and Creative Director, gaining access to behind-the-scenes design processes, product creation and an eye-leveled work environment.
• High trust, high ownership.
• We avoid unnecessary bureaucracy. You are trusted to take responsibility, make decisions, and build systems that work. This role offers a high degree of autonomy and requires someone who is comfortable owning outcomes end to end.
• A multidimensional operational role.
• Operations, supply chain, logistics, customer service, shop coordination and process optimization converge in this position. It is designed for someone who enjoys managing complexity and turning it into clarity and structure.
• A culture rooted in creativity and quality.
• You join a team that values honesty, rewards initiative as well as accountability. We care deeply about aesthetic excellence, where every voice matters and contributions are credited.

Interested?

Send your resume to -