Desktop Support Specialist
Vor 3 Tagen
Job Summary:
We are seeking an experienced
Desktop Support Engineer
with 5
+ years of technical support experience
and
C1-level proficiency in German
to provide high-quality IT support to German-speaking users. The role involves troubleshooting hardware, software, and network-related issues while ensuring timely and professional resolution of incidents in a multilingual environment.
Key Responsibilities:
- Provide first and second-level technical support to
German- and English-speaking end-users
, both remotely and onsite. - Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Troubleshoot and resolve issues related to operating systems (Windows 10/11, macOS) and Microsoft 365 applications.
- Manage user accounts, permissions, and security groups through Active Directory and Exchange.
- Support VPN connectivity, network access, and other IT infrastructure services.
- Ensure all incidents and service requests are logged and resolved within SLA timelines in the ITSM system.
- Collaborate with global IT teams to escalate and resolve complex issues.
- Maintain and update IT asset inventory, ensuring proper hardware/software documentation.
- Assist with onboarding/offboarding of users, ensuring proper device setup and access configuration.
- Communicate effectively with users in
German and English
, ensuring clear understanding and resolution of technical issues.
Required Skills & Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
- German language proficiency – C1 level (mandatory).
- Strong command of Windows 10/11 and Microsoft 365 environments.
- Experience with Active Directory, group policies, and remote support tools (e.g., TeamViewer, AnyDesk).
- Basic understanding of networking (TCP/IP, DHCP, DNS, VPN).
- Excellent communication, customer service, and problem-solving skills.
- Ability to work independently and prioritize multiple tasks efficiently.
Preferred Qualifications:
- Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
- Experience with SCCM, Intune, or other endpoint management systems.
- Familiarity with ITIL principles and ITSM tools (ServiceNow, Jira, or Zendesk).
Work Environment:
- Hybrid or onsite depending on project requirements.
- May include rotational on-call or after-hours support as needed.
-
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