Head of Transaction Banking

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To lead the design, execution, and performance of NBC's Transaction Banking & Investor Services (TBIS) franchise, focusing on cash management, collections, payments, liquidity solutions, and custody/investor services.

The role excludes trade finance responsibilities.
It ensures growth in fee-based income, deepens client relationships, and strengthens NBC's position as a trusted banking partner for corporate, institutional, and public sector clients through effective transactions and investor solutions.

Job Description​

Accountability:  Sales and Services 30%

• Lead growth across cash management, liquidity, and custody solutions.

• Strengthen collaboration with Relationship Managers and Sector Heads to ensure product penetration across priority sectors.

• Oversee corporate collections, payments, liquidity pooling, and account management.

• Provide tailored liquidity advisory to large corporates, government, and institutions.

• Manage relationships with major payment counterparties and regulators to ensure smooth clearing and settlement.

• Maintenance of the client relationships for "priority" clients

• To provide guidance and support to the cash management and investor services teams on the identification and closure of client transactions across the portfolio

• Monitoring of sales targets and deal pipelines to ensure targets are achieved

• To drive initiatives that require cash management support such as liability drives

• Provide solutions and structures for client's transactional and custody requirements

• Drive Sales of new cash management and investors services products

Accountability:  - Business Management 30%

• Develop and implement NBC's Transaction Banking & Investor Services strategy in line with CIB priorities.

• Enhance efficiency and yield of client operating balances.

• Coordinate with Treasury for liquidity optimization and balance sheet management.

• Develop competitive payment and collection propositions for different client segments

• Promote efficient transactional flow management through streamlined banking processes

• Responsible for driving the cash management and investor services team towards achievement of revenue/ balance sheet targets.

• Monitor and drive income across all cash management and investor services revenue lines

• Monitor costs associated with the cash management team including budgets and products developments costs.

• Working with the Head of Wholesale Operations and Head of Client Service, support the growth of NBC to be the 'Go – To' transaction bank in the country

• Manage product tariffs for cash management and investors services tariffs through consulting coverage teams on pricing, solutions, issues to do with product/service performance, business practices/ideas and best practices.

• Monitor level of complaints and quality of complaint handling

Accountability:  - People Management 15%

• Build a strong performance culture anchored on accountability, collaboration, and ethics.

• Identify, develop, and retain high-potential talent within TBIS.

• Ensure clear succession plans for all key positions.

• Promote inclusion, gender diversity, and staff wellbeing.

• Set measurable performance objectives and conduct quarterly reviews.

• Facilitate continuous learning and technical certification across teams.

• Uphold NBC's leadership standards and values in all team interactions

• Collaborate with CIB Sector Heads and Relationship Managers to cross-sell TBIS solutions.

• Partner with Treasury, Risk, Finance, and Operations for aligned execution.

• Maintain active relationships with regulators and industry bodies.

• Represent NBC at client and market forums to promote TBIS capabilities

• To facilitate support, guidance, advice and training to product managers, in addition to play a strong catalyst role to RMs to support product take-up and usage.

• Responsible for ensuring the cash management and investor services team works closely with the relationship management team to ensure relationship plans are met and all cross-selling and sales targets are met

Accountability:  Product Development – 20%

• Manage product pricing, profitability, and client proposition development.

• Manage custody, trustee, and fund administration businesses for local and international institutional clients.

• Ensure operational excellence in safekeeping, settlement, and corporate action processing.

• Partner with regulators (CMSA, DSE, BoT) to enhance the capital markets operating environment.

• Lead client acquisition and relationship management for asset managers, pension funds, and custodial clients

• To facilitate constant product innovation to enable NBC Limited to become a leading cash management and investor services bank

• Proactively research and Stay abreast of market trends to ensure NBC Limited pro-actively develops and launches products/services that keep us ahead of the market

• Ensure smooth roll-out and implementation of new products/services including ensuring all business and risk sign offs are obtained.

• Communication to relationship teams on (new) product knowledge and product changes including training sessions and updates on competitive environment

• Monitor and review products and processes regularly to ensure they are optimal and meet client needs.

Accountability:  Risk and Control – 5%

• Maintain robust operational risk, compliance, and governance frameworks across TBIS activities.

• Oversee KYC, AML, and transaction monitoring standards in collaboration with Risk and Compliance.

• Integrate ESG principles into cash management and investor service offerings.

• Drive inclusion initiatives and sustainable finance solutions within transaction flows

• Adhere to NBC Limited's policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.

• Report all risk events/incidents/issues using the defined process for your business area and help to understand why these happened and how to prevent them in future. Proactively look for ways to improve the control

CRITERIA FOR THE ROLE

Education

• Bachelor's Degree in Banking, or finance, or business IT or any equivalent qualification / related field

• MBA in Finance or Banking is an added advantage

Experience required

• 5+ years in transaction banking, cash management, or investor services.

• Strong expertise in payments, collections, liquidity management, and custody operations.

• Proven ability to lead teams and manage large corporate relationships.

• Sound understanding of local financial regulations and clearing systems.

• Demonstrated commercial acumen with focus on fee income and balance sheet efficiency.

• Familiarity with ESG and sustainability-linked financial products is an advantage

Knowledge & Skills: (Maximum of 6)

• Strong formal presentation skills to gain acceptance to solutions, both internally and externally

• Strong understanding of payments, collections, and securities custody products

• Excellent comprehension skills to understand and interpret industry data and economic trends

• Financial and investment knowledge enough to drive investors service agenda i.e securities custody

• Excellent diagnostic skills and rigorous approach to problem solving

Competence

• Strong Leadership and team-working skills

•  Learning and researching

• Creating and innovating

•  Entrepreneurial and commercial thinking

• Relating and networking

• Deciding and initiating action

• Adapting and responding to change

Qualifications

Analytical Thinking - Advanced (Meets all of the requirements), Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Commercial mindset - Senior (Meets all of the requirements), Customer Excellence - Service Management (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development)

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