Strategic Partnership Manager

If you want to grow fast, learn how modern fulfillment and logistics operate, and help shape the partner ecosystem behind Europe's fastest-scaling e-commerce operations startup, you'll love this role at Hive

Hive is entering a new phase of growth in the Netherlands, and this role is your chance to directly influence how we scale operations and build reliable, high-performing partnerships across Europe.

You will help build, optimize, and manage the partner ecosystem that powers Hive's operations. From daily reliability to market-launch readiness, you'll own relationships, performance, and strategic improvements across carriers, freight partners, and fulfillment providers. Your work will directly influence our merchant experience and our ability to scale into new markets.

What You Will Do:

• Build and grow Hive's partner landscape
  Manage and develop delivery, freight, and fulfillment partners in the Netherlands. Negotiate contracts and own the partner journey end-to-end. Lead regular business reviews and maintain strong, trust-based partner relationships.

• Drive operational excellence
  Monitor partner SLAs, transit times, cost metrics, and service levels. Identify risks early and create action plans with partners and internal teams. Prepare data-driven insights for negotiations and strategic decisions. Ensure smooth daily operations with delivery and freight partners.

• Enable scalable growth
  Maintain and refine SOPs, workflows, and documentation. Collaborate cross-functionally with Customer Support, BD, Tech, and Account Management. Support and lead special projects, expansions, and operational improvements. Identify new partnership opportunities to support growth in the Netherlands market.

You don't need to tick every box. We're looking for potential, ownership, and energy. You likely:

• Have experience in operations, logistics, consulting, partnerships, or other fast-paced environments

• Bring strong business acumen and enjoy building relationships internally & externally

• Have a hands-on, entrepreneurial, 80/20 mentality; you try, iterate, and move fast

• Are analytical and comfortable with data, including Google Sheets (SQL is a plus)

• Work in a structured, organized, detail-oriented way

• Communicate clearly and confidently across teams and seniority levels

• Are fluent in English (Dutch or French is a strong plus)

• Are curious about fulfillment operations, carrier networks, 3PLs, and scaling operational processes

• Be part of Hive. Become part of a high-performing team of exceptional people from McKinsey, Amazon, Shopify, Google, Blackstone, J.P. Morgan, DHL, and more. We foster a culture of trust, collaboration, and constructive feedback, where people are empowered to grow and make a real impact.
• Make your mark. Shape the future of commerce operations in a fast-scaling company with a strong entrepreneurial mindset. You'll work on exciting challenges from day one and grow alongside Hive as we expand across Europe.
• Competitive compensation. We offer market-competitive salaries, including an equity incentive plan (EIP) for all full-time team members.
• Tools to thrive. You'll receive a MacBook and the tools that fit your working style best, whether that's an extra monitor, headphones, or other equipment to support your productivity.
• We support your well-being. Enjoy 30 vacation days per year, with an additional 20 days of paid sabbatical every 3 years at Hive.
• Office perks and team events. Free drinks and snacks in our offices, plus regular team events, including workations that bring the entire Hive team together.

We're revolutionizing e-commerce operations.

At Hive, we empower brands to excel in the digital commerce era through our innovative operations platform. By combining cutting-edge technology with a curated network of top-tier operations partners, we deliver measurable results.

Our comprehensive platform streamlines the entire operational chain through a single, intuitive interface. Since our founding in 2020, we've rapidly grown to become one of Europe's leading operations platform, partnering with hundreds of innovative brands. With strategic locations in Berlin, Paris, Milan, Madrid, London, and Amsterdam. Backed by prestigious investors including Tiger Global, Earlybird, and Picus Capital, we're scaling our impact across Europe.

Diversity and inclusion are core to our success. We actively cultivate an environment where every team member, regardless of background, can thrive. We welcome talent from all walks of life, regardless of religion, ethnicity, nationality, gender, sexual orientation, age, marital status, or disability. At Hive, authenticity and professional growth go hand in hand.