Head of IT

Job Description
Who We Are
Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve's solutions are trusted by more than 90 of the United States' top 100 advertisers, 4,000 publishers globally, and the world's top demand-side platforms. Learn more at

Who You Are
As the Head of IT, you'll be the central leader responsible for the
stability, scalability and security
of
Retail Media Operations
. You will
own the uptime
of our vast, customer-facing network of in-store devices. You will manage the entire lifecycle of this hardware, from large-scale customer rollouts to end-of-life. You won't be just managing an IT department; you'll be running the technical operations for a distributed, physical-world media network, you will build and lead the teams and processes that guarantee our solutions "just work."

This is a hybrid position with three days per week in our Berlin office (at Alexanderplatz).
What You Will Do
IT & Infrastructure Management:

• Oversee and consolidate IT operations, infrastructure (network, servers, cloud) and security policies for Retail Media.
• Collaborate with the internal corporate IT support teams, ensuring our employees have the secure and efficient tools they need (e.g., O365, ERP, CRM, identity management)
• Develop and execute a long-term IT strategy that supports business scalability, M&A integration, and robust security compliance (e.g., ISO 27001, GDPR)

Device Management & Field Operations:

• Lead the strategy and execution for large-scale hardware rollouts to our customer locations (retail stores), managing the configuration of the devices
• Implement and manage robust remote monitoring and Mobile Device Management (MDM) systems for our entire fleet of distributed devices

Service Availability & Incident Management:

• Own the uptime: Design, implement and enforce strict Service Level Agreements (SLAs) for all production devices and systems
• Build and lead a world-class incident management process. You will be the chief escalation point for any service-degrading issue
• Ensure rapid detection, escalation, root-cause analysis (RCA) and resolution for all incidents
• Establish and manage a clear communication protocol for all stakeholders (internal leadership, account managers and customers) during critical incidents

Leadership & Financial Management:

• Lead, mentor and grow a high-performing, multi-disciplinary team of IT professionals (covering internal support, network engineering and field operations)
• Manage the IT budget, including forecasting for hardware procurement, software licensing and operational services
• Drive a culture of continuous improvement, proactive problem-solving and operational excellence

Job Requirements
What You Will Bring

• Proven IT Leadership: 8+ years of experience in IT, with at least 4+ years in a senior management role (Head of IT, Director of IT Operations or similar).

Critical Field Ops Experience:
You
must
have proven experience managing
distributed, customer-facing hardware networks
. (e.g., POS systems, digital signage, ATMs, kiosks, or large-scale IoT device networks)

• Incident Management Expert: You are an expert in ITIL frameworks, especially Incident Management, Problem Management, and Service Level Management. You are calm and decisive under pressure
• Technical Breadth: Strong background in both corporate IT (networking, security, cloud infrastructure) and operational technology (hardware logistics, device monitoring, remote management)
• Project & Vendor Management: A track record of successfully managing complex, large-scale hardware rollout projects and negotiating with third-party vendors and service providers
• Leadership Style: A hands-on, proactive leader who can build a strategy but is also willing to dive into the details of a major incident
• Business Fluency: Excellent communication skills in English and German are required for collaborating with our core teams and retail partners

What We Offer

• Just a few of the benefits waiting for you at Verve:
• Support your long-term financial security with our Allianz Corporate Pension Scheme
• Pick what matters most to you in our Personalized Benefits Platform, with a budget of €100/month: mobility support (BVG/HVV), internet allowance, daycare subsidy, Urban Sports Club membership, personal development, and shopping vouchers
• Support your mental well-being with our Nilo Health Workplace Mental Health Solution
• Boost your professional knowledge with our annual training budget & internal webinars, and level up your language skills through our German/English classes
• Recharge with 27 paid vacation days + 3 Wellness days throughout the year, in addition to the public holidays
• … and even more reasons to join us

Verve provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.