Team Assistant

vor 2 Wochen

Hamburg, Hamburg, Deutschland ABOUT YOU SE & Co. KG Vollzeit 40.000 € - 60.000 € pro Jahr
Job Description

Do you thrive in a fast-paced, scaling environment, dedicated to providing best-in-class operational support? Then, welcome to the Partner Business Team

As a Team Assistant (m/f/d) you'll play a crucial role in expanding our marketplace and enabling the success and assortment growth of partners on the ABOUT YOU fashion platform. You will be the primary point of contact for partners with live business questions, focusing on issues that impact their visibility, sales, and ability to scale their assortment within the Seller Center. Your work directly contributes to partner retention and overall marketplace growth.

We aim for the shared goal of shaping one of the largest online fashion players in Europe by creating an exceptional partner experience that fosters rapid growth and scale.

Responsibilities

  • Manage the Service Desk Ticketing System and ensure fast, high-quality resolution for all live business partner tickets (e.g., orders, visibility, scaling, campaigns)
  • Support partners in scaling their assortment by resolving technical and operational inquiries related to the Seller Center tools (UI, Excel, API, Shopify Plugin)
  • Guide partners on leveraging Seller Center features to boost product visibility and sales
  • Analyze recurring ticket topics to identify systemic partner needs and pain points
  • Collaborate with internal teams (Integration, Product, Tech) to ensure smooth issue resolution and information flow

Requirements

  • Completed commercial apprenticeship or comparable qualification
  • Proven professional experience in a customer-facing or support role, ideally in e-commerce or a marketplace
  • Strong understanding of core e-commerce operational processes (order fulfillment, stock sync, product data management)
  • Experience working with a ticket management system (like Jira) is a plus
  • Fluent English language skills are essential
  • Excellent problem-solving skills, high empathy, and a drive for continuous improvement
  • Strong hands-on mentality and the resilience to manage high-volume, time-sensitive requests

YOU ARE THE CORE OF ABOUT YOU.

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

We look forward to receiving your application - preferably online via our application portal. This way we can guarantee a faster process and it is also very easy for you to upload your application documents :-)

Your contact

Lydia

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