After Sales Technical Expert – Vehicle Diagnostics and Troubleshooting
Vor 5 Tagen
- Overall responsibility for the development and continuous improvement of company-wide diagnostics and troubleshooting strategies in After Sales for all Mover types, including the definition of standards, strategies, methods, and fault classification (electrical & mechanical)
- Design and management of diagnostic processes and systems for After Sales across the entire vehicle lifecycle – from development to global workshop deployment
- Analysis of complex fault patterns and derivation of technical solutions in close collaboration with Development, Quality Assurance, and international markets
- Specification, testing, and approval of diagnostic software, tools, and measurement systems in collaboration with IT, Engineering, and external partners
- Establishment and support of a global competence network for diagnostics and troubleshooting, including training and knowledge transfer to markets, importers, and dealer organizations
- Assessment of new vehicle technologies and E/E architectures regarding diagnosability and serviceability; integration of After-Sales requirements into development projects
- Support in escalation management of technical field failures, root cause analysis, and implementation of sustainable corrective actions
- Monitoring and continuous improvement of diagnostic performance based on relevant KPIs (e.g., "fix right first time," workshop times, tool utilization)
- Completed technical degree (e.g., Automotive Engineering, Electrical Engineering, Mechatronics, Computer Science, or equivalent)
- Several years of professional experience in vehicle diagnostics, troubleshooting, or E/E systems – ideally in the automotive industry or at an OEM/Tier 1 supplier
- Strong knowledge of modern vehicle systems and architectures, particularly CAN and Ethernet communication as well as diagnostic protocols and standards (DoCAN, UDS, ODX, DoIP)
- Familiarity with diagnostic tools and development environments (e.g., ODIS, INCA, Vector, ETAS, DCM/ODX, ASAM standards)
- Experience in establishing or advancing diagnostic concepts and strategies at system or company level
- Analytical and structured thinking, with strong problem-solving skills and technical understanding
- Excellent communication skills and experience working with interdisciplinary teams and international stakeholders
- Very good written and spoken English
- Self-initiative, enthusiasm for innovation, and global thinking
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