Senior eCommerce Manager

In Short: We're looking for a senior eCommerce operator (>3 years of experience) who wants to work closely with our brands, drive their growth and help shape Klar.Start date: mid-March 26 About KlarKlar is the Data Operating System for growing eCommerce companies - Klar gives eCom brands a holisitc understanding of their business across their three main drivers of growth - customer acquisition, retention and profitability.We work with over 1.000 eCom brands - leading brands like Loop Earplugs, Holy, Wild, Maniko, Armed Angels and hundreds more use Klar to make better decision every day.We deeply empathise with the struggles of our customers - after having worked most of the last 10 years in e-commerce companies, we know their pain and built Klar to help.Our guiding principle is Do Work You Are Proud Of - we emphasize long-term quality over short term results.Our ProcessFast, transparent, and personal — usually done within 2 weeks.Application reviewIntro call (30 min)Deep-dive conversationMeeting with the Co-FoundersOffer Aufgaben About The PositionAs a Senior eCommerce Manager, you'll become a key partner to our customers and a sparring partner to our internal Success team.You'll bring deep eCom expertise, structure and strategic insight — and you'll directly influence customer outcomes.The role focuses on ownership: you'll work independently, collaborate closely, and elevate the entire team through your experience.Your work covers three core areas:1. Onboarding & User ActivationYou'll take a leading role in improving how customers adopt Klar:Help customers understand and use Klar to its full potentialCreate educational content, playbooks and scalable best practicesIdentify improvement opportunities across activation touchpoints2. High-Level Customer Strategy & SupportYou'll partner closely with top DTC brands across their lifecycle:Run product demos and guide prospects through Klar's valueOnboard new customers end-to-endAct as a strategic growth partner on topics like performance, profitability, retention, and dataTroubleshoot issues and solve real operator problems in real timeShare learnings and benchmarks from 100s of brands to help them grow smarter3. Product Feedback & Internal CollaborationYou're in the best position to connect customer reality with product direction:Gather structured insights from customer conversationsTranslate operator challenges into product requirementsWork closely with Product & Engineering on roadmap decisionsAdvocate for customer-centric improvementsQualifikation About YouYou have 3–5+ years of hands-on eCom experience (brand or agency).Your background can be in Performance, CRM, BI, Ops, Influencer or Shop Management — what matters is that you really understand how eCom brands grow.You bring technical understanding of the modern eCommerce stack — e.g. Shopify or other shop systems, tracking setups, Tag Manager, attribution tools and integrations (Klaviyo, Meta, Google, GA4, etc.).You're comfortable digging into data, tracking issues and performance bottlenecks — not as an engineer, but as someone who knows how things connect.You're senior enough to work independently, own customer outcomes end-to-end, and structure complex problems.You're a numbers-driven thinker who can translate data into insights and actions.You build relationships easily — customers trust you, enjoy talking to you, and see you as a sparring partner.You're curious, driven and learning-oriented — motivated by variety and continuous growth.German language skills are essential, as a large portion of our customers communicate with us in German. At the same time, you are also comfortable communicating in English.Benefits Our OfferDeep access to the eCom world — see how leading DTC brands operateTop-of-market compensation for senior operators - including a performance-based bonus componentCross-functional learning (Success × Product × Engineering)Work from anywhere — Munich or fully remoteHigh autonomy, zero micromanagementA team of strong operators you can learn from — and who will learn from youWe are looking forward to hear from you