Specialist, Product Operation

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

We are on the lookout for a Specialist, Product Operations to join our Global Payments Product team within Fintech vertical and deliver best-in-class payment experiences for customers across the world.

Be part of building the financial backbone of Delivery Hero. You'll develop products that empower millions of customers and merchants, from seamless payments to innovative financial solutions like wallets and credit. Your work will support our path to profitability by creating financial flexibility for users and enabling smooth transactions across our markets.

Payments Product Operations executes Delivery Hero's vision to always deliver an amazing experience by shaping global Payments products - which combine internal technology with a robust network of worldwide service providers - and ensuring that we can execute hundreds of millions of monthly payments successfully. As a Specialist Product Operations, you will play a critical role in both the daily execution of a highly-stable payments platform and in guiding new technical initiatives - with global scope and impact - to successful delivery.

• Partner closely with Product, Engineering, Analytics and Business teams to solve scaling challenges and to coordinate cross-functional initiatives

• Identify opportunities to automate the product delivery processes and related tasks to help drive consistency and efficiency across product management as a whole, build, improve, and automate dashboards to monitor and improve performance management across multiple squads

• Design and launch global capabilities to support the delivery, monitoring and adoption of our payment features

• Use a data-driven approach to improve processes and efficiency 

• Bridge the gap between our Internal and global stakeholders to drive continuous improvement within the product delivery cycle

• Maintain a prioritized Product Operations backlog for items like scaling product knowledge, building qualitative & quantitative feedback loops, supporting new country launches and feature launches etc.

• 3+ years of experience working in Product Operations, Product Management, or similar roles within Fintech or Payment domain

• Proven track record in building and implementing new processes from scratch within rapidly scaling organizations. Able to take vague situations and shape them into processes and concepts

• An analytical mindset and a data-driven approach to process optimization, not afraid to roll up your sleeves and get stuff done in a timely manner

• Familiar with Product/Project Management tools like JIRA and Confluence, and Google suite

• Highly motivated team player with exceptional stakeholder management skills, very pragmatic and agile in handling and leading topics independently

• Excellent English language skills, able to communicate effectively, and persuasively across a diverse set of stakeholders

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you're in good shape, then we're in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy

• Cash. Dough. Cheddar. Whatever you call it, we'll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

Ready to join our team? If you're excited to grow, collaborate and be part of the world's leading delivery platform, we'd love to hear from you. Apply today

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected] it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.