Product Operations Specialist

vor 11 Stunden

Berlin, Berlin, Deutschland Delivery Hero Vollzeit 48.000 € - 72.000 € pro Jahr

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description
As a
Product Operations Specialist,
you will independently manages key operational workflows across bug triage, operational requests, documentation, localization, and release coordination. You will advise stakeholders on product usage, identify recurring issues, and improve processes that reduce operational friction. This role requires autonomy, ownership, and deepening domain expertise.

Responsibilities:

  • Owning daily bug triage across the Home domain, assessing severity and routing issues.
  • Owning and reporting on key operational metrics (e.g. TTFR, SLA adherence, backlog health).
  • Identifying trends in recurring defects and propose improvements or fixes.
  • Managing operational requests intake and enforce SLA expectations across stakeholders.
  • Creating and maintaining SOPs, documentation, templates, and FAQs.
  • Coordinating localization workflows across markets, vendors, and engineering teams.
  • Supporting mobile release management by maintaining calendars, tracking progress, and flagging risks.
  • Reporting recurring issues to Product and Engineering and supporting upstream improvements.
  • Supporting dependency management in the Home domain by clarifying missing details and flagging obvious timing or ownership conflicts in planning.

Qualifications

  • Experience: Around 4-6 years in Product Operations, Program Coordination, or Technical Support.
  • Technical Aptitude: Comfortable using Jira, Confluence, Miro, and working with API debugging tools (Charles/Proxyman), SQL, and log tools to investigate patterns independently.
  • Problem-Solving: Ability to identify root causes and recognize patterns, suggesting solutions.
  • Communication: Skilled at engaging cross-functional stakeholders and driving clarity.
  • Collaboration: Works effectively with Engineering, Product and regional teams.
  • Operational Judgment: Ability to prioritize and manage multiple requests reliably.

Additional Information
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at .cominclude it in your application.

Severely disabled applicants with equal qualifications will be given preferential consideration.
You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.

  • Specialist, Product Operation

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit 60.000 € - 80.000 € pro Jahr

    Company Description As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock...

  • Specialist, Product Operation

    Vor 3 Tagen

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit 60.000 € - 120.000 € pro Jahr

    Company DescriptionAs the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock...

  • Product Operations Specialist

    vor 11 Stunden

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit 60.000 € - 90.000 € pro Jahr

    Company Description Job Description As a Product Operations Specialist, you will independently manages key operational workflows across bug triage, operational requests, documentation, localization, and release coordination. You will advise stakeholders on product usage, identify recurring issues, and improve processes that reduce operational friction....

  • Specialist, Product Operations

    vor 16 Stunden

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit 62.000 € - 110.000 € pro Jahr

    As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017...

  • Product Support and Operations Specialist

    Vor 6 Tagen

    Berlin, Berlin, Deutschland Via Vollzeit 40.000 € - 60.000 € pro Jahr

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we've got huge goals.Unbelievable partner support is at the heart of Via's mission, and we're looking for people who are eager to start their careers with a fast-paced,...

  • Operations Specialist

    vor 2 Wochen

    Berlin, Berlin, Deutschland DSJ Global Vollzeit 45.000 € - 65.000 € pro Jahr

    Operations Specialist - BerlinLocation:Berlin, Germany (hybrid working)About the CompanyJoin a leading globalCDMO pharmaceutical organizationdedicated to supporting clients in developing and manufacturing life-changing therapies. Our Berlin site is a key hub for operational excellence, and we are looking for a dynamicOperations Specialistto strengthen our...

  • Senior Specialist, Product Operations

    vor 1 Woche

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit 60.000 € - 120.000 € pro Jahr

    Company Description Job Description We are on the lookout for a Senior Specialist, Product Operations to join our Quick Commerce team on our journey to always deliver amazing experiencesBe part of redefining how customers experience quick commerce. You'll help build technology that scales our non-food offerings, reaching new market segments and driving...

  • Senior Specialist, Product Operations

    vor 1 Woche

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit 60.000 € - 120.000 € pro Jahr

    Company Description As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock...

  • Specialist, Product Operations

    vor 1 Woche

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit 60.000 € - 90.000 € pro Jahr

    Company Description Job Description We are on the lookout for a (Senior) Specialist, Product Operations to join our Quick Commerce team on our journey to always deliver amazing experiencesBe part of redefining how customers experience quick commerce. You'll help build technology that scales our non-food offerings, reaching new market segments and driving...

  • Specialist, Product Operations

    vor 1 Woche

    Berlin, Berlin, Deutschland Delivery Hero Vollzeit 45.000 € - 85.000 € pro Jahr

    As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017...