Operations Manager

DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world's largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website:  and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

JOB TITLE: Operations Manager

UNIT/DIVISION:Private Sector Partnerships (PSP) Org. Unit
DUTY STATION:Remote

CONTRACT TYPE: Short-Term,REG CST I

DURATION:11 months
LINE MANAGER/SUPERVISOR:Head of Customer Insights

ORGANIZATIONAL CONTEXT
The United Nations World Food Programme (WFP) is the 2020 Nobel Peace Prize Laureate. WFP is the world's largest humanitarian organization, saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity for people recovering from conflict, disasters, and the impact of climate change. Around 20,000 people work for the organization, most of them in remote areas, directly serving the hungry poor.
To reach a world with zero hunger, WFP is investing in and growing private sector fundraising and partnerships. ShareTheMeal is WFP's fundraising and awareness-raising app. Free to download, the award-winning app is a pioneering way for people to join our efforts in creating a world with zero hunger.
ShareTheMeal currently has more than 9.3 million users worldwide, who have shared more than 160 million meals (US$ 100 million). WFP is pursuing an ambitious growth strategy for individual giving, and ShareTheMeal is a key driver for this strategy going forward. The team, located in Berlin and remotely, is focused on increasing the funds raised to help get to zero hunger by further developing the app to include new and innovative features, increasing the engagement of existing users and growing the user base through marketing and communication initiatives. As the user base has grown, there is a significant opportunity to increase funds raised from existing users and deliver an exceptional experience to build a long-term relationship with each supporter.

PURPOSE OF THE ASSIGNMENT

The Consultant, reporting to the Head of Customer Insights, is expected to:
1.Support donor support activities and develop process improvements, deploy automated workflows whereapplicable.
2.Point person for operations, including procurement and other coordination tasks
3.Organize and schedule meetings and appointments.
4.Organize ShareTheMeal operations and procedures.
5.Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid ontime.
6.Assist the HR function (e.g., visa applications, learning, onboarding of new staff, organizing inductionprogrammes for new employees)
7.Monitor Stripe and Braintree dashboards for pending charges, refunds, frauds, etc.
8.Support on coordination for travel requests.
9.Ensure filing systems are maintained and current.
10.Manage internal staff relations.
11.Maintain a safe, secure, and pleasant work environment.
Responsible for developing and implementing office policies in line with the Organization's strategy by ensuringprocedures and standards are respected.
12.Support ShareTheMeal' s management team with other activities as required.

DELIVERABLES AT THE END OF THE CONTRACT:
1.An implementation and development plan for the above areas is prepared and accompanied by quality reporting.
2.Design and implement a toolkit to capture procedures for record-keeping, office policies and procedures.
3.Create an efficient coordination with PSP in relation to payment of invoices, asset management and supplies.

QUALIFICATIONS AND EXPERIENCE REQUIRED
Education Bachelor's degree

Work history:2-3 years of related experience in operations support or project management or a demonstrable record of accomplishment of leveraging similar skill sets in other areas.
Technical expertise and soft skills:

•Comprehensive knowledge of reporting and Excel, experience with payment processing software (preferably Braintree and Stripe); knowledge of Postman, AWS, Jira and Zendesk is a plus.

•Exceptional attention to detail, critical thinking, and problem-solving skills

•Knowledge and understanding of the United Nations and its role in humanitarian and development cooperation.

• Strong time and project management skills with an ability to plan, anticipate requirements, problems and obstacles, and an ability to juggle competing priorities successfully, and to work on tight deadlines.
• Excellent communicator with ability to work collaboratively with colleagues acrossdifferent cultures, disciplines, and time zones.
• Willingness to be adaptable and 'roll up your sleeves' to get the work done across a small team with big ambitions.
• People-oriented, uses tact and courtesy to give and receive information with a variety of individuals.
• Motivated team spirit and contributed to a gender-balanced, inclusive, and sound working environment.
• Highly adaptable to change and comfortable dealing ambiguity, stress and competing demands with grace and humor.
   

Language(s)

Excellent verbal and written language skills in English, with clear, consistent communication. Knowledge of German is required.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact: 

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application, please contact us at for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Please make sure you upload your professional CV in the English language

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.