Manager Customer Support

vor 2 Wochen

Munich, Bayern, Deutschland Snke OS Vollzeit
Company Description Job Description

At Snke, we believe that exceptional support is the foundation of lasting partnerships. As our Manager Customer Support & Service Excellence, you'll build and lead this function from the ground up — shaping how we support hospitals and clinical societies with empathy, precision, and technical excellence.

Your Mission

  • Build & Lead: Establish and scale our service and support function — operationally and strategically — with a clear focus on quality, speed, and customer delight.
  • Create Impact: Design smart processes and workflows that resolve support requests quickly and competently, always with a human touch.
  • Collaborate Deeply: Work hand-in-hand with Product, Development, IT, and external partners to deliver sustainable, customer-centric solutions.
  • Drive Excellence: Use KPIs, feedback, and monitoring tools to continuously raise the bar — turning satisfaction into genuine enthusiasm.
  • Shape the Future: Implement modern support platforms (ticketing, self-service, etc.) that make our offering scalable and future-ready.
Qualifications
  • Background in technology or business — through studies or vocational training.
  • Several years of experience in technical or IT support, ideally with first leadership responsibilities.
  • Strong digital mindset and excitement for building systems from scratch.
  • Clear communicator with a solution-oriented approach and a passion for service.
  • Fluent in German, confident in English.
Additional Information
  • A mutually-supportive, international team
  • Opportunity to build career experience in an exciting international company with a lasting impact on medical technology based in Munich
  • Flexible working hours
  • Secure bicycle storage room
  • Subsidized catering service 
  • Subsidized Gold Gym membership
  • Centrally located, modern work spaces with a great 212m² roof terrace

Ready to apply? We look forward to receiving your online application including your first available start date.

Contact person: Tatjana von Freyberg

  • Customer Success Manager

    vor 1 Woche

    Munich, Bayern, Deutschland Tomorro Vollzeit

    Tomorro is scaling fast in Germany, and we're hiring our first German-speaking CSM to build a top-tier local Customer Success experience. You will manage a growing portfolio, act as a strategic partner to your customers, and make sure they adopt Tomorro successfully, see clear business impact, and stay with us long term. This is a full-cycle, hands-on role...

  • Customer Success Manager

    vor 1 Woche

    Munich, Bayern, Deutschland deskbird Vollzeit

    Your missionWe are seeking a proactive (Senior) Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution. In this role, you'll take full ownership of key accounts, empower customers to become true product champions, and collaborate closely with our Sales team on expansion opportunities.As part of deskbird, a...

  • Customer Success Manager

    vor 1 Tag

    Munich, Bayern, Deutschland deskbird Vollzeit

    Your missionWe are seeking a proactive (Senior) Customer Success Manager to drive customer success and growth with our cutting-edge SaaS solution. In this role, you'll take full ownership of key accounts, empower customers to become true product champions, and collaborate closely with our Sales team on expansion opportunities.As part of deskbird, a...

  • Customer Success Manager

    vor 2 Wochen

    Munich, Bayern, Deutschland Tanso Technologies Vollzeit

    Become part of Tanso and leverage your customer success mindset for climate impact. To take an active role in helping leading industrial companies turn sustainability ambition into action, we are looking for a (Senior) Customer Success Manager (f/m/x). As a Customer Success Manager, you will guide customers through their sustainability management journey,...

  • Customer Support

    Vor 3 Tagen

    Munich, Bayern, Deutschland Ecoturn GmbH Vollzeit

    Wir sind ein dynamisches Unternehmen mit dem Ziel, unseren Kunden erstklassige Dienstleistungen und Produkte zu bieten. Zum nächstmöglichen Zeitpunkt möchten wir das Team mit einem Customer Support (m/w/d) – Inbound / Service Desk / B2C bereichern. Dabei steht unser Customer Support im Zentrum des Unternehmenserfolgs. Für unser wachsendes Team suchen...

  • Customer Support Manager

    Vor 5 Tagen

    Munich, Bayern, Deutschland EGYM Vollzeit

    Dein tägliches Workout Wir lieben, was wir tun und sind davon überzeugt, dass EGYM Wellpass der Gamechanger für Arbeitnehmende ist. Der Umgang mit Kund*innen zählt zu Deinen Stärken, administrative und operative Prozesse sind Dein Ding? Willst Du Teil des Teams sein, welches den EGYM-internen Award "Best Rowing Team" sein Eigen nennt? Dann bewirb Dich...

  • customer success manager

    vor 2 Wochen

    Munich, Bayern, Deutschland STATION F Vollzeit

    AboutDepuis 30 ans, les contrats n'ont pas changé.Leur contenu est simplement passé d'une feuille de papier à un écran d'ordinateur et les entreprises ont dû s'adapter, en utilisant des outils de tous les jours, faute d'équipements adaptés.Parce qu'ils sont au cœur du business et des relations commerciales, Tomorro réinvente la négociation...

  • Customer Success Manager

    Vor 5 Tagen

    Munich, Bayern, Deutschland Pilot Thomas Logistics Vollzeit

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is...

  • Customer Success Manager

    vor 1 Tag

    Munich, Bayern, Deutschland PTC Vollzeit

    Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is...

  • Customer Success Manager

    Vor 2 Tagen

    Munich, Bayern, Deutschland Secfix Vollzeit

    Remote (+/- 2hrs from Germany GMT+1). C2 German Language is essentialOur customers are at the heart of everything we do at Secfix and we're looking for a star player to support customers from the DACH region. You'll manage the customer lifecycle from day 1, going the extra mile to ensure they receive the highest level of support. You'll thrive in a startup...