Customer Support Specialist

Vor 6 Tagen

Mönchengladbach, Nordrhein-Westfalen, Deutschland Cook Group Vollzeit
Overview

The Customer Support Product Specialist at Cook Capital Equipment serves as the subject matter expert on various topics and systems within the department.  They are able to provide training, global project support and expertise with customers and internal personnel.

Responsibilities
  • Subject matter expert on capital equipment portfolio and service requirements.
  • Responds to questions from sales team and customers regarding service packages, pricing, quoting and service recommendations from manufacturer.
  • Expedites service quotes and PO acquisition for repairs identified during preventative maintenance.
  • Assists Field Based Technicians with service scheduling efficiency by identifying additional service calls within close geographical locations.
  • Manages evaluation and loaner pool inventories and order replacement parts for customers as needed.
  • Maintains strong product and ordering systems knowledge
  • Participates and coordinate in regional projects when required.
  • Communicates with customers in a professional manner
  • Processing Capital Equipment Product and Service complaints
  • Assigns capital equipment service requests from customers to service technicians.
  • Maintains accurate records of all capital equipment service activities and ensure company procedures are met.
  • Ensures timely service reports are submitted by service technicians.
  • Receives shipments of supplies and verify associated documentation.
  • Sundry tasks as directed by your manager
Qualifications
  • Bachelor's Degree or equivalent work experience related to listed job function/duties within a comparable background
  • 3 to 5 years work experience in service scheduling and customer services preferred
  • Work experience within medical device service-related field or clinical health environment settings highly regarded
  • Intermediate knowledge of Microsoft suite Word & Excel
  • Strong administration skills
  • Detail oriented with strong organizational skills and ability to meet time sensitive requirements
  • Product and order system knowledge preferred
  • Ability to multi-task and handle competing priorities while under pressureBachelor's degree or equivalent experience preferred
  • Must have effective oral and written communication skills
  • High attention to detail
  • Excellent problem-solving skills
  • Pleasant phone manner
  • Ability to work in collaborative and independent work situations and environments with minimal supervision
  • Ability to remain calm and receptive in fast paced situations
  • Must work and interact effectively and professionally with and for others throughout various levels of the regional organization
  • Maintain regular and punctual attendance

  • German Customer Support Representative in Madrid, Spain

    Vor 6 Tagen

    Mönchengladbach, Nordrhein-Westfalen, Deutschland Nordicrecruiters Vollzeit

    Are you ready to take your career abroad and experience life in one of Europes most vibrant, sunny, and culturally rich capitals? Join our international team in Madrid, Spain, and become part of a global company that promotes teamwork, personal development, and cultural diversity. We are searching for German-speaking Customer Support Representatives who are...

  • German Customer Support Representative Sofia, Bulgaria

    Vor 6 Tagen

    Mönchengladbach, Nordrhein-Westfalen, Deutschland Nordicrecruiters Vollzeit

    Are you ready to take your career to the next level and experience life in one of Europes most dynamic and affordable capitals? Join our international team in Sofia, Bulgaria, and become part of a global company that values growth, teamwork, and cultural diversity. Were looking for German-speaking Customer Support Representatives who are passionate about...

  • Technical Customer Support

    vor 2 Wochen

    Mönchengladbach, Nordrhein-Westfalen, Deutschland Nayax Vollzeit 40.000 € - 60.000 € pro Jahr

    DescriptionNayax Deutschland sucht zur Verstärkung seines Teams einen Vollzeitmitarbeiter (m/w/d) im technischen Kundensupport.Ihre AufgabenTechnische Unterstützung unserer Kunden per Telefon, Ticket-System, E-Mail und Remote-ZugriffAnalyse, Dokumentation und Lösung von technischen Anfragen rund um Nayax-Hardware und -SoftwareEnge Zusammenarbeit mit dem...

  • Clinical Support Specialist, Aortic Intervention, Vascular Division

    Vor 3 Tagen

    Mönchengladbach, Nordrhein-Westfalen, Deutschland Cook Medical Vollzeit

    Der primäre Zweck dieser Stelle besteht im Vertrieb des Produktportfolios des vaskulären Bereichs durch Angebot praktischer klinischer Unterstützung und Schulungen gegenüber Ärzten. Der CSS fungiert innerhalb des Teams des vaskulären Bereichs zudem als Klinik-Experte.ResponsibilitiesDer Stelleninhaber hat u.a. folgende Hauptaufgaben:Er/sie erarbeitet...

  • Mitarbeiter Customer Service

    Vor 5 Tagen

    Mönchengladbach, Nordrhein-Westfalen, Deutschland Refresco Vollzeit

    Die Refresco Deutschland GmbH mit Hauptsitz in Mönchengladbach gehört als Hersteller von Fruchtsäften und Erfrischungsgetränken für Industrie- und Handelskunden zu den führenden Anbietern von Getränkelösungen in Deutschland. Das Unternehmen beschäftigt deutschlandweit rund 1.600 Mitarbeiterinnen und Mitarbeiter an zehn Produktions- und zwei...

  • Sales Admininistrator

    Vor 5 Tagen

    Mönchengladbach, Nordrhein-Westfalen, Deutschland Detectamet Detectable Products Vollzeit

    Sales Administrator (Europe)Location: Mönchengladbach, Germany (on site)Company OverviewJoin the innovative and fast-paced team at Detectamet, the world leader in the manufacture and supply of Metal Detectable and X-Ray Visible products. Our mission is to make the unseen visible, delivering cutting-edge solutions that help safeguard consumers and businesses...

  • Territory Manager, MedSurg Division

    Vor 4 Tagen

    Mönchengladbach, Nordrhein-Westfalen, Deutschland Cook Group Vollzeit

    OverviewThe primary purpose of this position is to serve Cook patients while increasing the sales and profitability of the Specialty in the assigned territory. This should be achieved by implementing local sales and marketing strategies which have been agreed with the Regional Manager and are in support of the goals and general strategies of the Specialty....

  • Disponent (m/w/d) Charter / Export / Sammelgut Verkehre

    Vor 2 Tagen

    Mönchengladbach, Nordrhein-Westfalen, Deutschland Rhenus Logistics Vollzeit

    Your BenefitsCompany Pension SchemePlane Deine Zukunft mit unserer umfassenden Altersvorsorge.EventsEvents und Firmenfeiern stärken die Gemeinschaft und fördern ein gutes Arbeitsklima.Flat HierarchiesBring Dinge schneller voran mit optimierten Prozessen, die Effizienz und Effektivität fördern.Flexible Working HoursWir bieten Dir flexible Arbeitszeiten,...

  • Expert Employment Management

    Vor 2 Tagen

    Mönchengladbach, Nordrhein-Westfalen, Deutschland Zalando Vollzeit

    DIE ROLLE & DAS TEAMAls Expert Employment Management bist Du die zentrale Expert-Stütze in unserem Team am Standort Mönchengladbach. Du übernimmst eine strategische und operative Schlüsselrolle zur Sicherstellung der Steuerung, Prozess-Exzellenz und Datenintegrität.Dank Deiner erweiterten Systemrechte (Key User/EIB Specialist) und Deiner...

  • Senior SAP Operations Specialist

    Vor 4 Tagen

    Mönchengladbach, Nordrhein-Westfalen, Deutschland GE Vernova Vollzeit

    Job Description SummaryPurpose:Serve as the link between factory operations, the Central Operations Team, and the central SAP & Digital Technology (DT) organization. Ensure that all digital solutions and processes reflect real manufacturing needs and are fully integrated with SAP as the single source of truth for operational data and...