IT Technical Support Specialist

Location
: Come and join us in Hamburg

We are looking for an IT Technical Support Specialist to support our IT Service Desk in Hamburg.

YOUR DAILY ADVENTURES WILL INCLUDE:

• Be the Hero of IT Support Provide expert Level 1 & 2 support on-site and remotely, using diagnostic techniques and smart problem-solving to keep things running smoothly. This includes troubleshooting hardware with an MDM and solving software issues, resolving network connectivity problems, and assisting with application support.
• Power Up Automation Design and implement automation workflows, making IT support faster, smarter, and more efficient either in JIRA or in a low code environment like Workato.
• Make IT Effortless Fine-tune chatbots, self-service tools, and proactive work on IT solutions that save time and effort.
• Be the Bridge Between IT & People Work closely with teams across the company to improve onboarding, IT services, and workflow automation. Provide clear and effective communication to both technical and non-technical users.
• Innovate & Improve Identify pain points, optimize processes, and introduce new solutions that take IT to the next level. Contribute to the improvement of our SaaS environment.

TO BE SUCCESSFUL IN THIS ROLE:

• You'll need to have a Problem-Solving Mindset and the ability to systematically diagnose and resolve technical problems.
• Automation & IT Efficiency is key You'll need the passion for improving IT processes through automation and desirable scripting using Bash, Python, or similar languages.
• You'll need to have Strong Communication Skills to effectively communicate technical solutions to both IT and non-technical teams. Proficiency with communication tools like Google Workspace, Slack, and Zoom is essential.
• Collaboration & Cross-Team Coordination Work closely with HR, IT Solutions, and other departments to enhance IT service delivery. Experience with Atlassian tools like JIRA and Confluence is a plus.
• You'll need to be Proactive & Self-Driven Take ownership of tasks and suggest improvements to our IT infrastructure.

Required Technical Skills:

• Education & Background: A big plus is completed training as an IT specialist for system integration (Fachinformatiker für Systemintegration) or a comparable qualification.
• Experience with JIRA for ticket management and issue tracking.
• Experience with Identity Providers such as Okta, Azure AD, and Active Directory.
• Proficiency in managing and troubleshooting Google Workspace.
• Experience with MDM solutions for managing macOS, Windows, and iOS devices.
• Familiarity with SaaS environments.
• Experience in scripting using Bash, Python or any other programming language is highly welcomed.
• Ability to write clear and concise technical documentation.

BENEFITS & PERKS IN A NUTSHELL:

• Flexible working arrangements
• LinkedIn Learning
• Sabbatical & special leave policies
• WeRoad partnership
• Birthday, 24th + 31st December off
• Short term EU work policy
• Mobility Credit
• Health Insurance
• Employee assistance program

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.

We want you to grow and evolve, bring your true self to work.

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.

Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.

Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.