Head of People Operations

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

The Head of People Operations (f, m, d) is a strategic role responsible for building a world-class people operations function that drives efficiency, scalability, and organizational health across all regions. This role combines operational excellence with strategic foresight — ensuring our people processes, systems, and structures enable sustainable growth and high performance.

Beyond operational leadership, this role acts as a catalyst for transformation, shaping how Endava evolves its people operations, ways of working, and collective mindset. The leader will inspire and embed a continuous improvement and growth-oriented culture, empowering teams to embrace change, experiment with new approaches, and drive innovation through collaboration and learning.

With experience managing global teams and operations, this individual excels at navigating complexity, adapting to change, and mobilizing people toward impactful outcomes. They bring a proven ability to design and lead HR Shared Services transformations, delivering scalable solutions that balance operational excellence with an exceptional employee experience. Known for their curiosity and continuous improvement mindset, they proactively explore new technologies and approaches—experimenting with automation, digital workflows, and self-service innovations to evolve how HR operates.

This leader thrives in fast-paced, evolving environments, using data to inform decisions, solve problems, and inspire teams. With strong stakeholder management and change leadership capabilities, they foster collaboration, build trust across functions, and consistently deliver results that align with business priorities.

Key Responsibilities include:

Leadership & Strategy

• Provide global leadership for HR Operations teams, overseeing end-to-end HR administrative services including onboarding, offboarding, employment changes, contract management, document handling, and employee data management.
• Develop and execute a multi-year HR Operations transformation and mindset-shift strategy aligned with business objectives, focused on automation, service excellence, scalability, and fostering a culture that embraces change and innovation.

Shared Services & Operating Model Transformation

• Lead the transition of HR operations to a global Shared Service Center (SSC) model, ensuring seamless integration and standardization across regions.
• Design, implement, and continuously improve service delivery models, including SLAs, KPIs, and governance structures for the SSC.
• Collaborate with HR Business Partners, Talent Acquisition, Payroll, and IT to ensure aligned and efficient workflows and handoffs.

Process Excellence & Automation

• Identify opportunities for digitization, automation, and workflow optimization across the employee lifecycle.
• Partner with internal and external teams to deploy tools (e.g., process automation, document management, self-service portals) that reduce manual work and increase accuracy and speed.
• Work as part of the new location/ M&A team to ensure set up of new locations is done with rigor and consistency.
• Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies to enhance process quality and customer satisfaction.

People & Change Management

• Build, develop, and lead a high-performing global HR Operations team with a strong focus on service mindset, data integrity, and process discipline.
• Drive cultural and mindset transformation across teams to support the transition toward a digital, data-driven, and customer-centric HR function. Enable leaders and team members to adopt agile ways of working, experiment with new ideas, and sustain high performance through change.
• Line management of the regional Americas, EMEA and APAC team leads.

Metrics & Performance Management

• Establish and monitor key performance indicators to measure efficiency, service quality, turnaround times, and customer satisfaction.
• Deliver regular reporting and insights to HR leadership and business stakeholders, and drive action planning based on data.

Compliance & Risk Management

• Ensure global HR processes comply with local labor laws, data privacy regulations (e.g., GDPR), and internal audit requirements.
• Mitigate operational risks by implementing robust controls and escalation processes.
• Ensure SOX controls are thoughtfully designed, effectively implemented, and are consistently reviewed and executed in alignment with our established SOX team.

Success Measures

• Reduction in operational HR headcount and costs through automation and shared services implementation.
• Significant improvement in HR service delivery speed, accuracy, and employee satisfaction.
• High adoption of digital HR tools and self-service platforms.
• Consistent, compliant, and scalable HR administrative processes globally.
• Drive the enhancement of Oracle HCM features and self-service capabilities by identifying and resolving operational issues, ensuring the platform evolves to meet current and future business needs while continuously advocating for improved user experience.

Educational Background

Bachelor's degree in Human Resources, Business Administration, or related field

Previous Experience

10+ years of progressive HR Operations leadership experience, including managing global teams.

Proven track record of designing and implementing HR Shared Services or Global Business Services models.

Experience with large-scale automation and process transformation initiatives.

Strong knowledge of global HRIS platforms (e.g., Oracle, Workday, SAP SuccessFactors), ticketing/case management systems, and digital workflow tools.

Plus – experience of creating AI solutions to enhance the employee experience.

Prior Knowledge and Skills

Exceptional stakeholder management, change leadership, and communication skills.

Data-driven mindset with a strong focus on customer experience and operational excellence.

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;   
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we're committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.