Employee Customer Support
vor 1 Tag
Company Description
Anton Paar TorqueTec was founded in Duisburg in 1923 under the name Brabender and is a leading global manufacturer of measurement and process engineering solutions for quality control of various raw materials and for the development and optimization of products, recipes, methods, and processes. As a renowned supplier of devices and equipment for testing various material properties, the company stands for high-quality and durable measurement and process technology. The devices are used in quality assurance and research and development, from laboratory equipment to small series production.
As a Customer Support employee (f/m/x), you will work in 2nd-level support and ensure that our customers and our global teams are supported quickly and efficiently.
Job Description
- Performing maintenance, troubleshooting, and repair work on complex technical equipment, primarily in-house and on-site as needed
- Providing technical support training for internal colleagues and international sales partners
- Providing technical support for our sales and service companies worldwide
- Creating and preparing technical documentation, especially for error analysis and troubleshooting purposes
- Maintenance and further development of relevant content in the product knowledge database (PKDB) and/or similar systems
- Design and implementation of e-learning units to convey knowledge efficiently and digitally
- Creation of video documentation on maintenance, commissioning, repairs, and troubleshooting
Qualifications
- Completed training as an industrial electronics technician or mechatronics technician
- Relevant experience in technical support or service environment is desirable but not a prerequisite
- Sound knowledge in the analysis of technical malfunctions and causes of errors as well as deriving suitable solutions
- Routine handling of support documentation, knowledge databases, and digital platforms
- Organizational and communication skills
- Team spirit, determination, high self-motivation, and resilience
- Very good German and good English skills in spoken and written form
- Flexibility and willingness to travel occasionally for work
Additional Information
- Varied tasks and development opportunities for personal and professional growth in an internationally active company
- Dynamic and open corporate culture with short decision-making processes and direct contact with management
- Comprehensive training and ongoing professional development
- Attractive compensation package, single-shift operation, flexible working hours, 30 days of vacation per year
- Company parking spaces, e-bike leasing, and good transport connections
- Corporate benefits, free drinks, company events, company sports clubs
Ready for the next step in your career?
We look forward to receiving your detailed application, including your salary expectations and earliest possible start date.
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