Information Technology Support Technician

Vor 6 Tagen

Hamburg, Hamburg, Deutschland Clevanoo LLC Vollzeit 35.000 € - 55.000 € pro Jahr

Job Title: IT Support Technician

Duration: Long Term

Location: Hamburg, Germany

Start date : ASAP

Job Description:

Main Responsibilities :

1. Incident & Technical Issue Management:

Diagnose and resolve hardware/software issues in stores, prioritizing VIP users and urgent cases. Escalate complex problems when needed.

2. User Support:

Provide high-quality technical assistance to store staff, with priority support for VIPs and POS-related incidents. Help users with new tools and devices.

3. Scheduled Interventions:

Install, configure, and upgrade IT equipment and software (laptops, iPhones, POS systems, printers, etc.) as per planned requests.

4. System & Equipment Maintenance:

Perform preventive maintenance and regular checks to ensure system reliability and security.

5. Communication & Reporting:

Maintain clear communication with managers and VIP users. Document incidents, interventions, and improvement suggestions. May support additional Run or project-related tasks.

Required Skills:

1. Technical:

Proficient in Windows, iOS, AD, Okta; knowledge of IT networks, infrastructure, and security; experience with POS systems and printers (Xerox, Epson, Zebra); Cegid knowledge is a plus.

2. Communication:

Strong listening and customer service skills; ability to support VIPs with professionalism.

3. Organizational:

Ability to prioritize urgent requests, work independently, and document interventions accurately.

Profile :

  1. Education: 2-year degrees in IT (DUT, BTS) or equivalent.

  2. Experience: Minimum 2 years in a similar role, ideally in premium retail environments.

  3. Qualities: Responsiveness, discretion, service-oriented, able to work under pressure.

  4. Languages : English required.

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