Sales Operations Specialist

As Global Sales Operations Specialist at Rapid Data, you will be the critical link between technology, processes, and our sales team. In this key role, you'll drive the digital transformation of our sales organization and establish data-driven decision-making processes that will sustainably secure our success in the SaaS ERP market for funeral homes.

Technology & Data Excellence

• Advance and optimize our Salesforce infrastructure and integrate adjacent tools (e.g., Jira, NetSuite, Marketing)
• Develop comprehensive dashboards and reports for real-time insights into pipeline health, forecast accuracy, and team performance
• Implement AI-powered tools to support Account Executives (e.g., lead scoring, next best actions, deal intelligence)
• Build predictive models to improve revenue forecasting accuracy

Funnel Architecture & Process Optimization

• Define and continuously refine the marketing & sales funnel
• Establish and monitor conversion rate benchmarks at each funnel stage
• Design and implement scalable sales processes (deal approvals, discounting policies, territory management)
• Develop clear handoff processes between Marketing, SDRs, and AEs
• Define deal approval limits and escalation paths by seniority level

Pipeline Excellence & Revenue Intelligence

• Build a rigorous pipeline management system with weekly reviews
• Proactively identify pipeline risks and develop mitigation strategies
• Conduct regular deal reviews with AEs to ensure pipeline quality
• Ensure continuously filled pipeline through data-based territory and lead allocation
• Create forecast models and what-if scenarios for executive leadership
• Monitor Renewals and implement Churn preventing processes

Strategic Partnership & Change Management

• Partner closely with senior leadership to execute sales strategy
• Coach AEs on best practices for CRM hygiene and deal management
• Identify skill gaps and develop corresponding enablement programs
• Deliver quarterly business reviews to C-level on pipeline health and revenue projections

• 5–8 years' experience in Sales or Revenue Operations, ideally in B2B SaaS (growth or mid-market focus)
• Deep knowledge of Salesforce and its ecosystem, with hands-on experience in Salesforce administration, reporting, and automation
• Skilled in pipeline management, forecasting, and sales process design
• Skilled in defining and implementing scalable processes(e.g., approval workflows, handoffs, territory planning)
• Proven ability to drive cross-functional collaboration and support sales team enablement
• Comfortable presenting insights to senior stakeholders and driving data-based decisions
• Fluent in English; German is a considered plus but not required
• Primarily remote, with limited travel required

Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.

We are more than just a company – we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence, supporting every funeral service provider and their partners with our all-in-one technology platform.

Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world, we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world – be part of this exciting journey with Rapid Data.

• A modern office space in either Berlin or Örebro (with flexible remote work options)
• Competitive benefits, including generous wellness allowances
• A culture of continuous learning, innovation, and professional growth
• Opportunities to contribute to products that make a real impact