Customer Support Associate

Vor 3 Tagen

Berlin, Berlin, Deutschland Peec AI Vollzeit 30.000 € - 60.000 € pro Jahr
What you'll do

  • Be the first point of contact for our customers: answering questions, sharing advice, solving problems, and keeping satisfaction sky-high

  • Jump on calls with leading brands and agencies, ensuring they feel supported, heard, and championed across our product and engineering teams

  • Help design and scale our CX process - from building out a help center to improving in-app onboarding

  • Support the launch of customer initiatives like events, webinars, and AMA sessions to engage and grow our user community

  • Act as the voice of the customer, providing actionable feedback to marketing, sales, and product

What we're looking for

  • 1-2 years of Customer Success or Support experience, ideally at a fast-growing startup

  • A self-driven problem-solver who always goes the extra mile

  • Clear and warm communication skills - whether over email, chat, or live calls

  • Ambition to learn fast, grow with the team, and take on real responsibility

Bonus Points

  • Experience with SaaS, B2B software, or marketing/SEO tools

  • Familiarity with help desk systems, onboarding flows, or community-building

  • Exposure to AI / SEO / growth tooling or customer support automation

  • Experience working in a high-growth, venture-backed startup environment

What we offer

  • Exciting and challenging work with real impact and ownership at one of Europe's fastest-growing Series A startups

  • Regular team events and off-sites

  • Aggressive equity compensation package

  • Paid Uber Eats & Uber home when working late

  • The most beautiful office space and work environment in Berlin

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