Key Account Manager

C.H. Robinson is looking for a Key Account Manager (KAM) in Germany. The Key Account Manager (KAM) is responsible to drive growth and maximize retention of a portfolio of accounts. The Key Account Manager creates demand, identifies new opportunities within their portfolio, and sells creative solutions aligned to the customer needs. As the primary point of accountability, this person is responsible for customer advocacy, driving continuous improvement and collaborating to deliver on customer commitments across multiple teams and geographies. Key Account Managers utilize their broad understanding of C.H. Robinson's industry leading modes/services/products, technology, and business process to retain and grow customers within their portfolio through the sale of diverse products and services.

Does this sound like you? Apply today and help us build a more efficient and sustainable future for the supply chain industry.

At C.H. Robinson, we're committed to leveraging the power of remote collaboration to drive innovation and achieve success. In this role, you will engage with your peers from the comfort of your own space, using cutting-edge tools to ignite creativity and deliver impactful results. Enjoy the flexibility and autonomy of a fully remote position, while still being an integral part of our dynamic team.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

Business Development

• Build and expand strategic relationships across customer supply chain functions
• Drive market share growth through active pipeline management and CRM qualification
• Conduct business reviews using data and market intelligence to uncover growth opportunities
• Lead complex negotiations and pricing strategies at management/director level
• Represent digital solutions confidently, applying technology and analytics to customer strategy

Customer Experience

• Act as a customer advocate, ensuring alignment and prioritization of internal resources
• Collaborate with operations and supply teams to deliver optimal execution and meet KPIs
• Manage conflict and navigate challenging conversations with tact and diplomacy

Financial Accountability & Process Efficiency

• Monitor account health through proactive review of financial results and performance reports
• Identify and implement process improvements and cost-saving solutions for customers

QUALIFICATIONS

Required:

• High School diploma
• Minimum 4 years of experience in sales and/or account management
• Ability to travel up to 30% (domestically and internationally)

Preferred:

• Bachelor's degree from an accredited college or university
• Demonstrates and drives a data driven approach
• Demonstrated influencing, negotiation, collaboration, communication and presentation skills
• Proven track record of delivering measurable financial results through sales or account management solutions
• Values a diverse and inclusive work environment

WHAT WE OFFER

• Real opportunities to grow your talent in a fast-moving, global organization
• A fun, open, and inclusive workplace that encourages innovative thinking
• Possibility to develop your language skills in our multilingual offices
• Opportunities for professional growth with access to training platforms like Percipio
• Comprehensive benefits: competitive salary and performance-based bonuses, 13th-month salary and attractive social benefits, company pension plan, participation in the Deutschlandticket, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we're building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit