IT Support Analyst

IT Support Analyst (m/f/d) Frankfurt

Region

EMEA

Business Unit

Asset Management

Location

Frankfurt

Job Description

Lazard is one of the world's leading financial advisory and asset management firms. Our people make the difference. With just over 3,000 employees, our tight-knit community allows for professionals eager to learn and willing to teach to connect and grow together. We believe that diversity, equity, inclusion, and allyship are not just business imperatives - they are central pillars ofour employee experience. Our entrepreneurial culture and flat structure allow creative ideas and original concepts to drive our business forward - and for careers to take flight.

Our corporate functions empower strategic decision-making and ensure the continued success of our firm. From Finance and Risk, to Technology and HR - our colleagues around the globe support our financial advisory and asset management business lines and make sure they are compliant, operationally efficient and profitable - all powered by the latest technology.

IT Support Analyst (Frankfurt)

We'll trust you to:

• Provide end user support for all employees within the Frankfurt offices and support for remote users in the rest of Europe; approximately for 250 employees
• Operate the helpdesk ticketing system, receiving and logging user requests and relaying information to those responsible for action, including monitoring logged requests until completion;
• Provide IT and AV support to high profile clients and meetings; (Cisco, Webex, MS Teams);
• Deployment and administration of hardware, software and mobile technologies (iPhone/iPad);
• Maintain records for iPhone/Mobile (inventory and billing);
• Undertake practical and administrative tasks involved in joiners and leavers' processes;
• Set up PC monitors, IT equipment, cabling to workstations, patching, telephone configurations;
• Provide weekly maintenance of client meeting rooms, training room, other meeting rooms, pool laptops, IDFs, IT stores;
• Get Ad hoc project work when required and provide day to day support;

You'll need to have:

• A minimum of 3 years' experience providing support in an IT environment;
• Fluent German and English skills;
• Excellent Microsoft Office skills: formatting Word documents, understanding Excel formulas, and data visualization;
• An understanding of data protection and information security requirements;
• Excellent interpersonal and communication skills – articulate and confident, with the ability to assist users of all technical abilities and demonstrate a willingness to learn new technologies;
• A "can do," proactive attitude, alongside a high level of adaptability, self-motivation, autonomy and initiative;
• The ability to prioritize, meet tight deadlines and work under pressure;
• The ability to work collaboratively as part of a team, and be punctual and reliable;
• Excellent problem solving and root cause analysis capabilities;
• The ability to maintain high standards of professional and ethical conduct
• Strong technical skills with Microsoft 365 applications, Apple iOS, Active Directory, PC deployment process, SCCM, ServiceNow and basic networking skills, cabling, patching, wireless.

What we offer

We strive to enhance the total health and well-being of our employees through comprehensive, competitive benefits. Our goal is to offer a highly individualized employee experience that enables you to balance your commitments to career, family, and community. When you work for Lazard, you are working for an organization that cares about your unique talents and passions, and will continue to invest in the development of your career.

Does this sound like you?

Apply We'll get in touch on the next steps.

Inclusion at Lazard

Lazard is an intellectual capital business focused on delivering the best advice and solutions to clients. Achieving these objectives requires us to identify, develop and retain the best talent. A workforce comprised of people with varied backgrounds and experiences creates a rich diversity of thought that empowers us to challenge conventional wisdom, as diverse perspectives lead to better decisions.

Our appreciation of diversity's strength is ingrained in our multi-cultural heritage. As a global firm that has grown organically from local roots in different countries, we have a deep tradition of respect for individual differences, which has been core to our success for several decades.

The ongoing cultivation of diversity and an inclusive, equitable culture are essential to our continued growth. We are committed to sustaining an environment in which all employees – regardless of socioeconomic status, race, color, nationality, religion, gender, gender expression, sexual orientation, physical abilities, veteran or military status – can maximize their individual potential and our collective success.