Client Systems Specialist/Ramstein AB

vor 2 Wochen

Berlin, Berlin, Deutschland Business Enabled Acquisitionandtechnology Inc Vollzeit

Job Title: Client Systems Specialist (System Administrator)

Location: Ramstein AB, Germany

Clearance: Active DoD Secret Clearance (Must Have Before Hire)

Certifications: CompTIA Security+ and Microsoft MD-102 Endpoint Administrator Associate or equivalent (Must Have Both Certifications Before Hire)

Duties/Responsibilities: Provides end-user support, network assistance and technical support to resolve user problems, service requests, communications, computer, voice, network faults, and outages. 

  • Provides support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. 
  • Manages network user accounts on relevant systems and platforms. 
  • Provides End User Device Support (Voice, Data, and Video Devices). 
  • Performs computer systems maintenance and repair. Maintains servers, software systems, and networks. 
  • Diagnoses and resolves hardware, software, firmware, and network problems. 
  • Configures, maintains, and upgrades network connection devices, network hardware/software equipment, and automation equipment. Administer user accounts, file permissions, and print queues.  
  • Provides technical support to include troubleshooting user operating problems, application problems, system configuration issues and malfunctions, and network operating problems. 
  • Provides Network Infrastructure, Cyber Transport, and Network Core Services support, including maintaining Network Encryption devices (i.e., TACLANEs providing local Secure Internet Protocol Router Network [SIPRNet] connectivity). 
  • Diagnoses and troubleshoots Wireless Fidelity (Wi-Fi) network and devices connected to Wi-Fi network. 
  • Supports information assurance by updating and maintaining content, classification, and protection of organizational Web sites, and Access management.  
  • Provides Information Technology Services Management (ITSM) support, to include Incident/Problem, Change, Service Request and Knowledge Management support. 
  • Provides support for Systems Notices, Authorized Service Interruptions (ASI), and scheduled/unscheduled outages. 
  • Client Systems Specialists possess and maintain DoDD M/DoDD 8140 IAT II certification, as well as appropriate computing environment certifications. 

Education: BA/BS (or higher) in computer science/systems, information systems/technology, or other comparable Bachelor's Degree.

Additional Requirements: For Germany all candidates must meet TESA requirements as follows: 

  • A Bachelor's Degree and three (3) years of recent specialized experience; or
  • Associates Degree and seven (7) years of recent specialized experience; or
  • No degree and 11 years or recent specialized experience.

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