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Who We Are
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
What You'll Do
The Onsite Support Technician will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.
We are hiring an experienced
Level 2 Onsite Technician
to support board-level executives in a high-profile corporate setting in Munich. This role requires a candidate with strong technical acumen, excellent interpersonal skills, and the ability to work independently in a fast-paced, high-stakes environment.
Day-To-Day Responsibilities
- Provide high-touch, white-glove AV support to senior executives.
- Manage and troubleshoot Microsoft Teams Rooms (MTRs) and ensure optimal performance.
- Operate and maintain Q-SYS and Crestron systems (L1 or L2 certification preferred).
- Handle AV setups including video conferencing, control systems, and digital signage.
- Collaborate with global teams and projects to escalate and resolve complex issues.
- Responsibility for documentation, daily room checks, inventory.
- Maintain professional conduct at all times.
- Independently identify, troubleshoot, address and resolve technical issues with minimal supervision.
- Be proactive and customer oriented.
What We're Looking For
- Minimum 5 years of experience in onsite technical support, preferably in executive or VIP environments.
- Proven experience with MTRs, Q-SYS, and Crestron technologies.
- Strong troubleshooting skills across AV, hardware, and enterprise IT systems.
- Fluent in German and English (B2 level or higher).
- Professional demeanor, excellent communication skills, and attention to detail.
- Self-starter with the ability to work independently and take initiative.
- Well organised and structured personality.
Preferred Qualifications
- Certifications in Q-SYS and/or Crestron (L1 or L2).
- Experience in high-security or high-profile corporate settings.
Items To Consider
- AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
- This position will generally work on customer sites and may deal with a construction site type of work environment.
More About Us
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.
