Desktop Support

vor 2 Wochen


Berlin, Berlin, Deutschland DELTACLASS TECHNOLOGY SOLUTIONS LIMITED Vollzeit 40.000 € - 80.000 € pro Jahr

Job Overview:

We are seeking a skilled and proactive
Desktop Support Specialist
to join our team in
Berlin
. The ideal candidate will provide hands-on technical support to end users, ensuring smooth operation of IT systems, hardware, and software within the organization.

Key Responsibilities:

  • Provide
    onsite desktop support
    for end users, including hardware, software, and peripheral devices.
  • Troubleshoot
    and resolve issues related to Windows, macOS, and Linux systems.
  • Manage
    user accounts, access rights, and system configurations
    .
  • Assist with
    system installations, upgrades, and software deployment
    .
  • Maintain
    incident logs
    , document resolutions, and ensure timely ticket closure.
  • Collaborate with IT and infrastructure teams for issue escalation and root cause analysis.
  • Ensure all support requests meet company
    SLA and compliance standards
    .
  • Communicate effectively with users in
    German (A2–B1)
    and
    English
    .


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