Support Technician

Vor 6 Tagen

Berlin, Berlin, Deutschland -4fbc-433d-825a-c45c21d58f50 Vollzeit 40.000 € - 60.000 € pro Jahr

Support Technician - Role Overview

The Support Technician is responsible for providing technical assistance and support to end-users within an organization. This role involves troubleshooting hardware and software issues, resolving network connectivity problems, and ensuring that IT systems are running efficiently. The Support Technician plays a vital role in maintaining the functionality of a company's IT infrastructure, ensuring that employees have access to the tools they need to perform their jobs without disruptions.

Key responsibilities include responding to helpdesk tickets, diagnosing and resolving technical issues related to computers, printers, software applications, and network connectivity. The Support Technician also installs and configures hardware and software, performs system updates and patches, and provides guidance on IT best practices. Additionally, the role may involve assisting with IT projects, setting up new systems, and maintaining inventory of IT equipment.

The Support Technician is often the first point of contact for users facing technical difficulties, so a strong customer service mindset and the ability to communicate technical information to non-technical staff are essential in this position.

Qualifications

To be considered for the Support Technician position, candidates should have a degree in information technology, computer science, or a related field. Alternatively, candidates with relevant certifications (such as CompTIA A+, Microsoft Certified IT Professional, or similar) are also encouraged to apply. Experience in an IT support or technical troubleshooting role is preferred but not required for entry-level positions.

Essential skills for this role include:

  • Proficiency in troubleshooting hardware and software issues on desktop computers, laptops, and mobile devices.
  • Familiarity with operating systems such as Windows, macOS, and Linux, as well as common business applications (e.g., Microsoft Office, email clients).
  • Knowledge of networking protocols (TCP/IP, DNS, VPN) and the ability to resolve basic network issues (e.g., Wi-Fi connectivity, printer setup).
  • Experience with ticketing systems and service desk platforms for tracking and managing user requests.
  • Strong communication skills to explain technical issues and resolutions to non-technical staff.

The ideal candidate will have excellent problem-solving abilities, attention to detail, and the capacity to manage multiple requests or issues at the same time. A customer-centric approach, coupled with a proactive attitude and willingness to help others, is essential for success in this role.

The Support Technician should be adaptable, able to work independently or as part of a team, and capable of working under pressure in a fast-paced environment. A genuine interest in technology and continuous learning will be key to advancing in this position and expanding technical expertise.

  • This role offers excellent opportunities for growth and development within IT support, with the potential to move into more specialized roles in network administration, systems support, or IT management over time.

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