Product Analyst

Company Description

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a Product Analyst to join our Global Product Strategy team on our journey to always deliver amazing experiences.

At Delivery Hero, you'll shape the global consumer experience for millions of users. Your work will have a direct impact on how we attract and retain customers, creating data-driven, personalized interactions that keep them coming back. As part of our Global Product Strategy Team, you'll enhance customer satisfaction and drive global growth and profitability through innovative projects for millions of customers across our worldwide portfolio of platforms (FoodPanda, Pedidos Ya, Woowa, Yemeksepeti, Foodora, Talabat, HungerStation, eFood, and Glovo).

The Global Product Strategy Team drives product strategy and innovation by leveraging data to provide actionable insights on customers and products, contributing to business success. This particular role is based in Berlin.

The main responsibilities of the Product Analytics Team include:

• Data Strategy & Ownership: Define key metrics and ambitious goals for workstreams. Own the development of data pipelines and self-service dashboards to foster a self-serve analytics environment within the team. Ensure efficient tracking, reporting, and quality assurance (QA) of data.
• Stakeholder Collaboration & Insight Delivery: Work closely with diverse stakeholders (e.g., Product Managers, internal customers) to deeply understand business problems. Apply rigorous quantitative analysis on structured and semi-structured data to extract meaningful insights. Articulate and present data-driven recommendations effectively to influence global product strategy across various domains (Restaurants, Quick Commerce, Growth, Vendor, Content).
• Exploratory & Generative Research: Proactively explore data to uncover insights that shape the product strategy and roadmap. Apply a product-focused lens to data exploration and collaborate with data professionals to create actionable, operational datasets for the team.
• Experimentation & Data-Driven Culture: Champion an experimentation culture across the organization. Drive excellence in experimentation by setting up guardrail metrics and enhancing analytics rigor to ensure product decisions are data-informed.
• Team Development & Growth: Contribute to the professional development of fellow product analysts through knowledge sharing, optimizing workflows, and participating in talent acquisition and onboarding.

Qualifications

• 2+ years experience in the analytics space in rapidly growing and dynamic environments, ideally with a broad mission scope or several stakeholders
• Critical thinking and creative problem solver who loves learning strives for excellence
• Love for engaging people across the company with your enthusiasm for making positive change and promoting a data driven culture
• Good SQL and data wrangling skills
• Experience with visualization tools (Looker studio, Tableau, Power BI)
• Good written and verbal English communication skills
• Experience with data orchestration tools (DBT, Airflow) and knowledge of data architectures a plus
• Experience with experimentation, knowledge about statistical test design and analysis, preferably with hands-on experience in designing and running A/B tests at scale
• Experience with Python, BigQuery and Google Cloud Platform
• Experience in the Customer Experience domain

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you're in good shape, then we're in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
• We offer 27 days holiday with an extra day on 2nd and 3rd year of service
• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we'll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Corporate Discounts. Courses.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.