Product Analyst

Company Description

As the world's pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe's largest tech platforms, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We enable creative minds to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead. We are Delivery Hero.

Job Description

We are on the lookout for a Product Analyst to join our Developer Platform tribe on our journey to always deliver amazing experiences for our internal engineering community. If you are passionate about using data to drive strategic decisions and excited by the prospect of building the analytical foundations for a critical central function, this is your chance

As a member of the Tech Foundation Team, you'll support Delivery Hero's rapid innovation and growth. You'll work on foundational systems that enable faster feature development, security, and reliability across our global engineering community. Every enhancement you make will contribute to our teams' ability to build, scale, and deliver quality features—ultimately impacting millions of users worldwide.

As the Product Analyst, you will work across all these domains, partnering closely with Product Managers and Senior Leadership. You'll proactively uncover insights from our data (primarily in BigQuery) to shape strategy, optimize investments, and measure our impact. You'll have high visibility, tackling strategic questions related to development velocity, operational costs, tool adoption, and even ad-hoc analyses for our global CTO. This role is pivotal in ensuring we build the right things and demonstrably improve the lives of our developers.

You will:

• Provide ad-hoc analysis and data expertise to support strategic initiatives and answer critical questions from senior leadership, including the global CTO.
• Analyze complex datasets from various sources (esp. BigQuery) to proactively uncover opportunities, diagnose problems, and understand the impact of our platforms on developer productivity and cost.
• Develop insightful dashboards and visualizations (using Tableau/Looker Studio) to communicate platform health, user behaviour, cost efficiency, and trends to stakeholders.
• Support the definition, tracking, and reporting of Key Performance Indicators (KPIs) and measurement frameworks across Developer Platform's products and services.
• Influence product strategy, feature prioritization, and investment decisions by translating analytical findings into compelling narratives and actionable recommendations for Product Managers and Leadership.
• Collaborate with Product and Engineering teams to define data requirements and ensure effective instrumentation for measuring key user journeys and outcomes.

Qualifications

• Exceptional analytical, quantitative reasoning, and pragmatic problem-solving skills, coupled with a high degree of intellectual curiosity and a drive to understand how people use technology.
• Strong communication and data storytelling skills, with a proven ability to influence diverse audiences, including senior management and technical teams.
• A proactive and autonomous mindset, comfortable navigating ambiguity and taking the initiative to explore data and identify meaningful opportunities.
• Proven experience in product analysis or a similar analytical role, demonstrating the ability to translate data into strategic and business insights.
• Strong proficiency in SQL and experience querying and manipulating large, complex datasets (experience with Google BigQuery and Python is a strong plus).
• Hands-on experience building impactful dashboards and visualizations using BI tools such as Tableau or Looker Studio.

Additional Information

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.