Customer Partner

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Are you ready to take on an exciting challenge as a Customer Partner with Kyndryl? We're looking for a dynamic individual like you, who can revolutionize relationship management, drive account growth, and boost profitability. In this role, you'll have the power to create, maintain, and develop deep customer connections, bringing the very best of Kyndryl to the table and building trusted relationships with top-level executives.

As a Customer Partner, you'll be at the forefront of driving proactive account growth primarily for new clients in the northern and eastern regions of Germany. Your responsibilities will include developing strong relationships with customers and key business executives, answering to client queries and identifying new business opportunities among these customers.

Not only will you lead your Portfolio accounts, but you'll also be the driving force behind generating new opportunities and expanding existing work into larger scopes and new capabilities. By building a strong go-to-market pipeline with our partners, you'll join forces to pursue and conquer new deals, taking Kyndryl to unprecedented heights.

With your deep knowledge of best practices in IT and With your deep knowledge of external best practices and managing a set of regional accounts, you understand how they can impact our customers. By staying ahead of the curve, you'll continuously provide innovative solutions that position Kyndryl as a leader in the market.

As an owner of the account P&L, you'll take charge of customer satisfaction, ensuring that our clients are not only happy but also successful. Integrity is at the core of everything you do, and you'll go above and beyond to ensure account compliance and maintain a stellar reputation.

The Northeast region includes Schleswig-Holstein, Hamburg, Niedersachsen, Bremen, Mecklenburg-Vorpommern, Brandenburg, Berlin, Sachsen-Anhalt, Sachsen and Thüringen. As candidate you should be located in or close to these federal states.

Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Responsibilities:

• Serve as the main point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profit and growth
• Develop trusted advisor relationships with customer stakeholders and executive sponsors
• Ensure timely and successful delivery of solutions according to customer needs and objectives
• Communicate progress of initiatives to internal and external stakeholders
• Develop new business with existing clients and identify areas for improvement to meet sales quotas
• Forecast and track key account metrics and prepare reports on account status
• Collaborate with other sales teams to identify and grow opportunities within your territory
• Manage challenging client requests or issue escalations as needed

Required Skills and Experience:

• Proven work experience (5+ years) in account management or a relevant role
• Ability to communicate, present, and influence key stakeholders at all levels, including executive and C-level
• Experience with CRM software and Microsoft 365
• Excellent listening, negotiation, and presentation skills
• Experience delivering client-focused solutions
• Ability to manage multiple projects and demands while maintaining attention to detail
• Strong communication skills in a complex matrix with clients, external and internal partners, as well as cross-functional teams
• Knowledge of business and technology trends and industry best practices, especially within IT
• Strong verbal and written communication skills
• BA/BS or MA/MS degree in IT, Business Administration, Sales, or a relevant field

Preferred Skills And Experience

• Bachelor's degree or Master's degree
• Consultative selling experience in technical solutions
• Relationship management experience
• Subject matter expertise in 1+ areas (e.g. Cloud, Network, Cybersecurity, AI, ...)
• Cross-functional team management experience
• Communication skills in a complex matrix with clients, external and internal partners as well as cross-functional teams

Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.