Customer Success Manager

Remote (CET ±2h) | Fluent German (C2) & English required

Join Secfix to shape the future of compliance automation in Europe.

About Secfix

At Secfix, we're building something ambitious: a powerful platform that makes security compliance fast and stress-free for growing companies in Europe. We've already helped dozens of startups and scaleups in the DACH region get audit-ready in record time — and we're just getting started.

We're backed by top VCs (Octopus Ventures, Commerzbank's Neosfer) and founders from unicorns like Signavio. The market is massive ($97B+), and we're leading the way with a smart, lean team of 19 (and growing).

About You

To scale that impact, we're looking for a smart, thoughtful Customer Success Manager to help guide our customers through their compliance journey — from first onboarding call to renewal and beyond.

This role isn't just about replying to emails and check-ins. It's about being a trusted advisor to our customers, helping them navigate complex compliance processes, and finding new ways to add value. You'll collaborate with sales, product, engineering and marketing, bring your ideas to the table, and play a central role in how our customers experience Secfix.

We're looking for someone resourceful, a quick learner, and energized by helping customers succeed. You're a people person and a problem-solver. You're not scared of tech. You can have tough conversations with customers and still leave them smiling. And you know that success in a startup isn't about checking boxes — it's about getting things done.

If you're looking for a role where you can make a real difference, be deeply involved in shaping how things work, and grow fast alongside a supportive team — we'd love to meet you.

What You'll Do

As a CSM at Secfix, you'll be at the center of our customer experience, directly shaping how companies go from compliance confusion to audit-ready.

• Own the customer journey from onboarding through adoption to renewal and upsell.

• Proactively identify opportunities and gaps — from customer health trends to process inefficiencies — and take initiative to address them.

• Become an expert in compliance (ISO 27001, GDPR, etc.). No worries — we'll teach you everything.

• Collaborate cross-functionally with Product, Sales, Engineering, and Marketing to deliver value.

• Be a voice of the customer inside the company, driving product and process improvements.

• Create helpful resources: onboarding flows, knowledge base articles, quick videos, internal tooling ideas.

• Work directly with CS Lead to align on strategy, scale our processes, and improve how we support and retain customers.

Experience that you will bring
Must-Haves:

• German (C2) and English (fluent).

• 1–3 years of professional experience in a customer-facing role — such as Customer Success, Account Management, Sales, or Business Development — ideally at a VC-backed startup or scale-up, VC firm, or a top-tier consulting or investment banking firm.

• A track record of taking ownership and delivering results independently.

• Excellent communication skills.

• Comfortable talking through basic technical concepts with a technical audience.

• Organized and proactive — you plan ahead and follow through.

• Energetic and engaged with remote culture.

Nice-to-Haves:

• Experience in compliance, cybersecurity, or SaaS.

• Experience with account management communication, including upsells, renewals.

• Startup experience (bonus if you've seen growth from Seed to Series A/B).

What we offer

• Remote Work: 100% remote work with a virtual office in Gather.

• Competitive Salary: Industry-competitive local salaries.We pay local rates that are at or above the market. We share this philosophy with GitLab.

• Equity: Generous equity package – we're all owners of Secfix and beneficiaries of our collective success.

• Mentorship: We are backed by top VCs and accelerators and have direct access to world-class mentors.

• Development Budget: €1,000 annual personal development budget.

• Home office Budget: Home office budget and access to co-working spaces.

• Holidays: 26 days holiday + local public holidays.

• Health Insurance: Comprehensive health coverage.

• Annual Retreat: Annual retreat to build connections and inspire ideas (this year we're headed to Milan).

• Company Events: Company-wide events to build relationships and have some fun

• Tech Equipment: Latest tech equipment (MacBook, monitors, headphones).

Interview Process

1. Intro Chat (20–30 min) – Get to know us and share your story

2. Take-Home Challenge – Show us how you think

3. Challenge Interview (1 hr) – Discuss your challenge and role expectations with our CS Lead

4. Virtual Onsite (1 hr) – Meet the team + co-founders in our Gather virtual office

Please note: We are an equal-opportunity employer and remote-only company. At this time, we can support hiring only within EU time zones. We work in sync using Gather as our virtual office. As a small fast-growing company, we believe in the need for an in-sync component of daily communication and therefore cannot support 100% asynchronous work. You can learn more about Life at Secfix here.