Senior Global Business Manager

Who we are

TK Elevator (TKE) is a global leader in vertical transportation and urban mobility. We provide engineering that keeps the world moving, from design to installation and maintenance on any brand of elevators, escalators, walkways, lifts, passenger boarding bridges, stairlifts, platform lifts and home elevators – any place and any time. With our digital solutions like AGILE and the IoT platform, MAX, there are no longer any limits to urban mobility. TK Elevator became independent following its separation from the thyssenkrupp group in 2020. The company achieved sales of €9.3 billion in fiscal year 2023/2024. With around 50,000 employees, 25,000 service technicians and over 1,000 support centers globally, we are moved by what moves people. TKE – Move Beyond.

Purpose of the Role:

Lead & Support global operational excellence projects across field operations by enabling and motivating teams to adopt and implement for improved performance, fully aligned with TKE values.

The role includes facilitating and advancing our core business system, the Global Branch Excellence (GBE) Program, a strategic initiative to elevate Sales & Operational performance, consistency, and scalability across all branches worldwide.

Key responsibilities include conducting maturity assessments to verify implementation of global standards and supporting branches in building focused plans that foster a continuous improvement mindset. Additionally, the role leads and embeds GBE initiatives—such as maturity models, performance scorecards, and branch-level assessments—into branch operations to ensure long-term impact and continuous improvement, while developing and implementing several ad hoc programs on a global scale.

Key Responsibilities:

• Drive and support the implementation and follow-up of
  
  Global Branch Excellence (GBE) as well other Excellence programs across all Business Units as well as global ad hoc initiatives.
• Facilitate workshops, provide coaching and training, and lead GBE enablement sessions to drive engagement and adoption of business programs.
• Perform branch maturity assessments and coach field teams and branch leaders to improve operational consistency and performance.
• Collaborate with cross-functional teams to ensure scalable and sustainable solutions.
• Monitor quality performance metrics and provide actionable insights for continuousimprovement.
• Act as a change agent, promoting a culture of excellence, safety, and customer focus.
• Conduct coaching calls, review quality performance, and build trust across all levels within branches.

• Minimum 5 years of field operations experience (installation, service, or repair).
• Proven ability to communicate effectively across all levels of the organization.
• Strong coaching and motivational skills with a hands-on approach.
• Experience in driving change and implementing operational programs.
• Fluent in English, additional languages are a plus.
• Proven track record in process improvement, performance management, and change leadership.
• Experience in facilitating workshops, coaching teams, and driving cultural transformation.
• Analytical thinking and ability to solve problems using data insight.
• Ability to manage complex projects and collaborate with cross-functional teams.
• Familiarity with digital tools for operational performance and reporting preferred.
• Office 365 experience.
• High emotional intelligence and ability to build trust.
• Familiarity with TKE tools, values, and operational frameworks.
• Passion for developing people and improving processes.

• Health and Safety –Highest standards and a wide range of health promotion and healthcare activities
• Flexibility –We support, for example, through flexible yet regulated working hours and remote working options
• Compensation & pension – Fair working conditions, competitive compensation, following "Collective Agreements" and support with pension schemes
• Collaboration & diversity –Collegiality is of huge importance – we treat everyone with respect and appreciation
• Development –Individual support to help you get started in your new job as well as training and education programs to help you develop professionally and personally
• Creative leeway –We offer an environment in which you can try out new solutions in a no-blame-culture
• Sustainability –We act with responsibility and environmental awareness
• Work environment –We have modern workplaces and IT equipment, subsidized lunchtime meals in the canteen, free parking and discounted public transport tickets

Please apply online in English, including your notice period and salary expectation based on a regular 40 hour work week.

Alexandra Dreger

Talent Acquisition

Permanent Engineering & urban mobility Engineering and Site Operations Experienced professionals