Intern in the Quality Department, Human Error Analysis and Quality Management

Location
ESOC, Darmstadt, Germany  

The Product Assurance & Safety Offices coordinate and supervise the Product Assurance & Safety (PA&S) activities for the respective programmes and projects in the relevant application directorate and represent the directorate in all corporate activities in the PA&S domain, including Quality Management. The Heads of the PA&S Office report functionally to the respective director of the relevant programme directorate.

The PA&S Offices are responsible for the assurance of all space relevant aspects within the associated directorates and support the Independent Safety Office regarding Space Debris Mitigation and Safety activities.

Heads of PA&S Offices are the QMS Managers of the relevant application directorate, ensuring maintenance and certification of the QMS and reporting directly to the relevant director on urgent matters.

Candidates interested are encouraged to visit the ESA website:   

Topic of the internship: Improvement of collection and display of performance and effectiveness indicators

This internship offers an opportunity to gain hands-on experience in Human Error analysis and Quality Management System (QMS) adaptation within the OPS QMS. The ideal candidate will have strong analytical skills and a keen interest in understanding and improving complex operational processes.

Your key responsibilities: 

• review and analyse human errors in operations by reviewing and examining  records and data (From ESTRACK operations);
• classify human error categories and their distribution across missions with Criticality and Impact;
• classify also with different category of Mission (including Low-Cost ones);
• identify, where present, correlations and distribution of human errors in the low-cost streamlined activities for providing input for the Low-Cost mission; tailoring process to be incorporated in QMS;
• present findings and recommendations to management in structured formats (graphs, dashboards, reports);
• use reporting and visualisation tools (e.g., Power BI, Excel, Microsoft 365 tools) to present results;

Result Orientation

Operational Efficiency

Fostering Cooperation

Relationship Management

Continuous Improvement

Forward Thinking

For more information, please refer to ESA Core Behavioural Competencies guidebook

You must be a university student, preferably studying at master's level. In addition, you must be able to prove that you will be enrolled at your University for the entire duration of the internship.

The working languages of the Agency are English and French. A good knowledge of one of these is required. Knowledge of another ESA Member State language is an asset.

During the interview, your motivation for applying to this role will be explored.

Knowledge or experience with Microsoft 365 tools is considered an asset.

Diversity, Equity and Inclusiveness 
ESA is an equal opportunity employer, committed to achieving diversity within the workforce and creating an inclusive working environment. We therefore welcome applications from all qualified candidates irrespective of gender, sexual orientation, ethnicity, religious beliefs, age, disability or other characteristics. 

At the Agency we value diversity, and we welcome people with disabilities. Whenever possible, we seek to accommodate individuals with disabilities by providing the necessary support at the workplace. The Human Resources Department can also provide assistance during the recruitment process. If you would like to discuss this further, please contact us via email at 

Important Information and Disclaimer
During the recruitment process, the Agency may request applicants to undergo selection tests.

Applicants must be eligible to access information, technology, and hardware which is subject to European or US export control and sanctions regulations.

The information published on ESA's careers website regarding internship conditions is correct at the time of publication. It is not intended to be exhaustive and may not address all questions you would have. 

Nationality 

Please note that applications are only considered from nationals of one of the following States: Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.