Reservations Manager

Additional Information

Job Number

Job CategoryReservations

LocationSheraton Frankfurt Airport Hotel and Conference Center, Hugo-Eckener-Ring 15, Flughafen/ Terminal 1, Frankfurt am Main, Hessen, Germany, 60549

ScheduleFull Time

Located Remotely?N

Position Type Management

Be empowered.

• Begin: Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our "Team Spirit"
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

At our dual-brand hotel, Sheraton & Marriott Frankfurt Airport Hotel, two premium brands come together as one employer You've found your passion in reservations and sales and are ready to take the next step in your career? Then join us as Reservation Manager (m/f/d) two brands, endless opportunities

Your key responsibilities include:

• Responsible for managing the reservations department and ensuring smooth operations
• Actively solicit and manage reservation and group housing sales opportunities to drive revenue
• Maximize revenue through effective up-selling of every booking opportunity
• Ensure excellent guest service and loyalty through service excellence
• Prepare and maintain offers, contracts, and booking confirmations
• Monitor forecast data and group reservations
• Control no-shows, waitlists, and accurate billing instructions
• Collaborate closely with Sales, Front Office, and Convention Services
• Lead, motivate, and train the reservations and group housing team including scheduling

Be able.

• Completed education or degree in hospitality, tourism, or similar field
• Several years of experience in reservations, ideally with leadership responsibility
• Solid understanding of market trends, revenue management, and F&B offerings
• Strong communication and sales skills in German and English
• Proficient in Opera and MS Office
• Hands-on mentality, organizational talent, and passion for leading a team
• Ideally, you already have experience working with the Opera hotel system

Be connected.

We look forward to getting to know you

Once we receive your application, we'll get back to you promptly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and maintaining an inclusive culture that puts people first. We are committed to non-discrimination on any protected basis, such as disability, origin, religion, sexual orientation or any other basis covered by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.