Chief of Staff

At parcelLab, we're reshaping how the world's leading brands manage the post-purchase experience.

Our post-purchase platform helps companies like John Lewis, Dyson, Urban Outfitters, Puma and others transform every touchpoint into moments that drive customer engagement, build loyalty, and create customers for life.

We are currently seeking a Chief of Staff to partner closely with our founding team, driving strategic initiatives, operational excellence, and cross-functional alignment.

As a digital-first company, we offer greater flexibility in working location. We are looking for candidates based EU / Remote with preference for Munich or London

The Role:

We are seeking a highly analytical, execution-focused Chief of Staff to partner closely with the CEO and leadership team to scale operations and ensure operational excellence across parcelLab.

In this role, you will function as a strategic operator - helping translate our company strategy into execution, building scalable processes, driving cross-functional accountability and leading high-impact internal initiatives.

This is a unique opportunity for an experienced business leader or rising operator who thrives at the intersection of strategy, operations and data, and who wants to help build the backbone of a global, profitable SaaS organisation entering its next stage of growth.

What you'll do:

Strategic Planning & Performance

• Drive the company's strategic planning process (annual and quarterly, financial targets, operating plans) and ensure consistent execution across teams.
• Partner with Finance to align company goals with financial outcomes and operational KPIs, ensuring real-time view of performance across functions.
• Lead or manage critical company initiatives.

Operational Excellence

• Identify and address operational bottlenecks, inefficiencies, or risks across internal processes.
• Ensure smooth execution of company-wide initiatives, including go-to-market enablement, org design, and resource planning.
• Own the company's internal operating rhythm - leadership meetings, business reviews, tracking and cross-team coordination.

Cross-Functional Alignment

• Act as a connective link between all functions to drive clarity and accountability.
• Ensure decisions made at the leadership level are clearly communicated, tracked and delivered.
• Step in to lead special cross-functional projects where operational depth and speed are needed.

C-level Leverage & Internal Communication

• Closely collaborate with leadership on strategic analyses, decision memos, and key internal communications.
• Act as thought partner to manage priorities, follow-ups and strategic initiatives.
• Ensure transparent communication flow across the organisation, translating strategy into operational clarity.

Success in 12 Months

Within the first year, success for the Chief of Staff will include:

• Strategy Execution: Strategic initiatives are executed company-wide
• Cross-Functional Impact: Improved coordination between all teams lead to measurable improvements in speed, quality, and accountability.
• Efficiency Gains: Streamlined internal processes that reduce friction and increase productivity across departments.
• Operational Cadence: Established a predictable and efficient operating rhythm — geared towards impact.
• Strategic Leverage: The CEO and leadership operate with higher strategic bandwidth thanks to strong internal execution and communication systems.

What we're looking for:

• 5– years of experience in strategy, operations, or finance, ideally within a high-growth SaaS company or top-tier consulting/VC/PE environment.
• Proven track record leading or supporting large cross-functional initiatives in a global organisation.
• Exceptional analytical, communication, and organisational skills.
• Comfortable switching between executive-level strategy and tactical execution.
• Highly trusted, discreet, and capable of influencing without formal authority.
• Hands-on mindset - thrives in a fast-moving, entrepreneurial, global environment.

Why join parcelLab:

• You'll join a passionate and collaborative global team with plenty of room to grow
• Competitive salary and benefits
• A culture that values creativity, experimentation, and ownership

Perks & Benefits:

Plenty of room for your own to try, fail and learn

Comprehensive day onboarding plan in place from the very first day to help you integrate seamlessly with the rest of the company and understand new responsibilities

Equipped with the latest MacBook or PC, as a digital-first company, you choose whether to work entirely from home, in one of our offices or a mix that suits you. Not close to one of our offices No problem Find yourself a co-working space instead, and we'll help cover the costs

Career development opportunities, including our Leadership Development Program and our Mentorship Program, as well as online language courses, available budgets for further training and access to LinkedIn Learning

Stay grounded with our free meditation, mindfulness and coaching sessions via our mental wellbeing platform

Regular company retreats, parcelLab events (in-person and online), local and regional meet-ups, as well as team off-sites

Be part of a motivated, diverse and international team made up of over 25 different nationalities; and with a great rating for company culture and employee experience on Glassdoor, you'll love working here

About parcelLab:

parcelLab's platform unifies every touchpoint from customer conversion, order tracking, delivery, returns, and engagement into one seamless ecosystem that not only reduces friction but actively drives repeat purchases, transforming post-purchase into a competitive advantage.

It's all in a day's work for us:

• Monitor over six million shipments per day
• 175+ countries across the globe use our tracking pages
• brands use parcelLab for their post-purchase experience
• Shipping data comes from more than 350+ carriers worldwide, including DHL, FedEx & DPD
• employees around the globe, driving innovation together

Equal Opportunities:

parcelLab is an Equal Opportunities Employer. We live the motto always joy, always team, always equality, which means we celebrate diversity and do not accept any form of discrimination or harassment. We believe that diversity enriches our employee experience and allows each of us to deliver the best work possible.

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability status or other lived experience.

Come be part of our growth – contribute your ideas and share in our success as we continue to improve the post-sales customer journey for millions of people every day.