Customer Success Manager

• You are main responsible for tracking customer satisfaction within your territory.
• To identify how we can increase the level of satisfaction, you communicate daily with our customers. With the help of a software solution, you measure and analyse the NPS-Score within your territory.
• You asses the risk level of churn and appropriate measures to keep at-risk customers. Your findings help to define early indicators for a potential churn and to improve our services and products.
• Internally you represent the customers voice and share your findings with the related stakeholders. You take care that our customers receive an appropriate answer within a reasonable timeframe.
• You help to optimize our CRM system. Based on your input, automated workflows can reduce our administrative workload or we identify trigger-events for automated Customer Success tasks.
• Regular customer information via different channels like mailings, webinars or trade fairs belongs also to your responsibilities.
• Because of your structured way of working, centralised documentation within our CRM is a key success factor for you, and you always strive for increasing our data quality.
• Through your high self-motivation, you're able to organize yourself in your daily work. You will also work close together with Sales, Product Management and Support.

• You gain already experiences in a customer success team of an international SAAS company or a comparable position.
• You are interested in shaping the future of a European software company and to achieve common goals, as one company and one customer success team.
• You enjoy establishing your own network to collaborate successfully with all colleagues across all entities and countries and to promote our mission in the entire company.
• It is easy for you to make new contacts and you're convincing with your friendly and winning manner.
• You have a strong service mindset and communication skills to talk with our biggest clients at eye level.
• You are structured, organised and enthusiastic about concrete results.
• You are also interested in IT and the digital world and are keen to build up the necessary technical knowledge about our portfolio of complex products with our support.
• Excellent German language skills and English communication with international business contacts and colleagues is not difficult for you. Other languages are an advantage.

• Potential to grow: We are just in the beginning of our growth journey with great opportunities to develop within your role and the company.

• Opportunity to influence: The culture is characterised by entrepreneurship and a strong focus on technology. Something that contributes to short decision paths and makes room for new ideas.

• Joint activities: According to us, it should be fun and pleasant to go to work and we therefore invest a lot in joint activities and good benefits.
• Work-life balance: We support the compatibility of family and career through a great deal of flexibility in organising working hours and hybrid working.
• We would like to receive applicants from all genders m/w/d

Pointsharp is a European cybersecurity company founded in 2006. Pointsharp delivers specialized software and services that help organizations secure identities, authorization, access, and data in a user-friendly way. We believe easy-to-use security solutions are the foundation for a safe, modern digital workplace.

We offer a varied and exciting everyday life at an international company that is just at the beginning of our growth journey. At Pointsharp, the employees are in focus. We put a lot of effort into safeguarding our community and culture, a culture that has long been characterized by entrepreneurship and a strong focus on technology. Something that contributes to short decision paths and great opportunities to develop within their role and the company. At Pointsharp, all genders are welcome.

Pointsharp — Security made easy