IT Support Technician

Serco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration.

On behalf of our client, ESOC, we are looking for an IT Support Technician tojoin our team distributed over the ESOC site, in Germany.

The role will be part of a Network Operations Centre (NOC) tasked with coordinating, configuring and monitoring activities related to the ESA ground segment, specifically the Telemetry, Tracking and Command (TT&C) stations of the ESTRACK ground station network.

The NOC is responsible for providing 1st and 2nd line support to the ESA space missions and its users. It provides Ground Operations, Operational IT and Operational Control Centre services and acts as single point of contact for real-time service requests from ESTRACK customers.

The Operational Control Centre (OCC) Team looks after the operational IT hardware, the local data centres and wiring centres as well as the operational control rooms on site.

Responsibilities:

• Hardware installations.
• Hardware maintenance and support.
• Electrical safety testing (DGUV v3).
• Cable installation, testing and patching.
• Spare part management and communication with vendors.
• Shipping and handling of equipment deliveries.
• Configuration management.
• Preventive maintenance.
• Reporting and review of procedures.
• Ticket handling (Incidents, Service Requests and RfCs).
• Administration / configuration of various applications.
• Support of LEOP (launch and early orbit phase) activities (incl. occasional shift work).
• Support of refurbishment projects / engineering activities.
• Knowledge/administration of UNIX and Windows systems would be an advantage.

Profile:

• You need to have a solid background in IT operations in enterprise environment;
• We are looking for a generalist with well-rounded experience in operational IT environments and a passion for technology;
• Flexibility and the willingness to learn and to work on continually improving the service is a must;
• Excellent knowledge of common data centre infrastructures, including wiring concepts, cooling and power distribution;
• Excellent knowledge of common IT hardware (server, racks, network devices) and wiring technologies;
• Excellent experience in trouble shooting and fault analysis;
• Good understanding of common networking concepts, components and protocols;
• Good knowledge of basic system administration on UNIX and Windows platforms;
• Fluent in English, both in speech and writing;
• Self-starter, able to work independently with little or no supervision;
• Team-player, able to interface with technical and management personnel;
• Well-organised, able to prioritise and manage several tasks in parallel;
• Service mentality and solid understanding of a KPI driven service environment;
• Able to lift equipment up to 25 Kg;
• Able to work on shifts occasionally;
• PC literacy: MS Office Products, Office365 applications;
• Experience in Voice Communication Systems would be an advantage;
• Electrical Safety Test Certification (DGUV V3, DGUV V3 Durchführungsanweisung und TRBS would be an advantage.

On Offer:

• Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing.
• Hybrid working model.
• 30% subvention on Deutschland ticket.
• Gym membership discount.
• Participation in pension and health scheme.
• 30 days of holiday.

About Serco:

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the likes of ESA, CNES, EUMETSAT, EUSPA, ASI and NASA. We offer space capabilities across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies across Europe and the globe We work within the heart of the space sector so understand the challenges our customers face. When it comes to recruitment we are experts in sourcing the very best talent within space engineering, earth observation, satellite communications and cyber security. We have placed hundreds of people from post graduates through to C-suite executives into space agencies, satellite operators, manufacturers, system integrators, consultancies, earth observation/remote sensing, launch providers and much more.