Community Support Agent

About BEAT81
At BEAT81, we're on a mission to revolutionize fitness by merging the best of technology, group training, and expert coaching. As a rapidly growing fitness-tech startup, we empower people across Europe—and soon the world—to Sweat Smarter Together. Through innovative HIIT & RIDE workouts, real-time heart rate monitoring, and gamification, we're transforming the traditional fitness experience into something dynamic, personalized, and impactful.

We're not just building a global leader in fitness and technology; we're building a world-class team. At BEAT81, we value passion, potential, and the power of fresh perspectives.

We are looking for a Community Support Agent to join our Community Operations Team

This is a unique opportunity to support and shape the experience of thousands of BEAT81 members and coaches. As a key voice of the brand, you'll turn everyday interactions into moments of impact: solving problems, sharing knowledge, and building loyalty through exceptional service.

You will:

• Deliver fast, friendly, and accurate support to members and coaches across our communication channels (Intercom: email, chat; phone)
• Own and resolve inquiries related to bookings, memberships, refunds, and technical issues
• Ensure escalated cases are handled with care and within SLA by collaborating with internal teams
• Provide clear and empathetic communication to turn challenges into positive experiences
• Become an expert in our platform, app, and policies to offer high-quality support
• Identify and report recurring issues, helping improve processes and user satisfaction
• Contribute to documentation and internal knowledge sharing
• Be an advocate for our community, representing their needs and feedback

You have:

• 1–2 years of experience in a customer support, operations, or service-related role
• Excellent written and verbal communication skills in English and at least B2 in German
• A people-first mindset and natural problem-solving ability
• High attention to detail and ability to stay calm under pressure
• Strong organizational and time management skills
• Proficiency with support tools like Intercom, Zendesk, or similar platforms
• Ability to work independently and collaborate in a fast-paced, hybrid environment
• Curiosity and willingness to learn about fitness, tech, and our product
• A proactive attitude: you spot opportunities for improvement and act on them
• Flexibility to work some evenings, weekends, and holidays as part of a rotating schedule

Benefits:
WALK THE TALK: Unlimited BEAT81 workouts for you and one other person of your choice. Additionally a membership to John Reed Berlin Bötzow just for you: We guarantee that you'll get fit with us.

LEARN & GROW: We support your professional development with a dedicated budget for courses, workshops, and certifications.

YOUR WELL-BEING: Enjoy exclusive access to the platforms Meditopia and 7Minds for yoga, mindfulness and mental well-being.

EVENTS: Our annual BEAT Connect event based in Berlin - a perfect opportunity for team building across all departments. In addition we host monthly meet-ups and team workouts.

TASTY PERKS: Free drinks, fresh fruit, coffee, tasty granola, and more will keep you energized throughout the day.

HEALTH INITIATIVES: Stay healthy and balanced with our quarterly health management initiatives to support your physical and mental well-being, keeping you energized and focused throughout the year.

BRING YOUR DOG TO WORK: No need for dog-sitting - your furry friend is always welcome in the office

MONEY ON TOP: Sign up for a private company pension plan in partnership with Stuttgarter Versicherung - so you can look into the future with confidence.

FUTUREBENS: You will have access to a personalized dashboard on FutureBens, the platform for sustainable and future-oriented employee offers from over 130 eco-friendly brands.

BEAT81 is an equal opportunity employer, which means we do not discriminate. We celebrate diversity and are committed to creating an inclusive environment for all employees.