Junior Community Support Specialist

Atolls is the world's largest community-driven shopping platform, active in 20+ markets. 

We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.

Our 1,000+ team across 10 countries builds products used every day at global scale, where you'll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.

About This Role:

We are looking for a Junior Community Support for our Community Support Team at in Germany. At Atolls, your role will be instrumental in helping us to support people in finding the right product that not only fits their budget but also their needs. creating exceptional user experiences and empowering consumers to make informed and confident shopping decisions. As a key part of our team, you'll be directly involved in building and enhancing the digital destinations our users rely on throughout their shopping journeys.

With nearly one million visits per day, we at are a driving force in Germany for brands such as Adidas, Nike and Samsung. Your contributions will help shape how millions of consumers interact with our platforms, guiding them to make smart, fair, and rewarding choices.

 
Our Benefits:

At Atolls, we believe in nurturing both your professional and personal growth. Here's what you can expect:

   
•    A culture that values personal and professional development, with internal mobility opportunities.
   
•    A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
   
•    32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
   
•    A flexible hybrid working scheme to balance work and life.
   
•    Access to a learning budget and internal training to help you grow in your role.
   
•    Mental health coaching to support your well-being.
   
•    Regular global and local get-togethers to celebrate successes and build connections.
   
•    The possibility of taking a sabbatical after two years with the company.
   
•    A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.

*These are global benefits that apply to all employees, with additional local perks based on your location.

 
Responsibilities:

In this role, you will:

• Actively support the community at and moderate our users' posts
• Participate in the forum discussion, aiming to keep the interactions objective and factual
• Contribute to fostering an engaging community and increasing participation
• Assist new members in finding their way around our site
• Provide help to our users in the community and platform guidelines, and help them to internalise it. 

 
Your Profile:

We're looking for someone eager to be part of a dynamic team who is dedicated to creating exceptional user experiences and driving innovation.

• Passionate about creating a seamless experience and providing support to our customers.
• Strong organizational, time management skills, combined with a keen eye for detail.
• Strong communication skills, both written and verbal. 
• Excellent German language skills and proficient English skills

Bonus points if: 

• Understanding or proficiency in CRM or content management tools
• Experience managing or being part of online communities

Our hiring process:

1. TA Call: Meet one of our Talent Experts and get to know Atolls better.
2. Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
3. Final Round: Meet other Atollians
   It varies from 1 to 3 interviews

*Some processes might slightly change according to needs

Ready to apply?

Be part of a destination where your work helps millions of people make better decisions every day. One focused application is all we need. If you truly fit more than one role, you're welcome to apply to up to three. This helps us match you with the right opportunity faster.

We review every application with equal care and will reach out if your profile aligns. Apply now with your CV in English.
*Portfolios, writing samples, or certifications may be requested based on the role.

 #LI-RB1 

At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged. 

#LI-Hybrid

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